Join to apply for the Tech Support Engineer (EMEA) role at ProtoPie

ProtoPie is the easiest interactive prototyping tool for digital products. Designers can create highly interactive prototypes for mobile, desktop, web, and IoT without code. ProtoPie is used by companies worldwide and was named the 1st Advanced Prototyping tool in the UX Tools 2022 Design Tools Survey.

[About StudioXID]

ProtoPie is the focus, with StudioXID noted as the context for this posting.

[About the role]

As a Technical Support Engineer, you will provide technical expertise and support to enterprise clients. Your responsibilities include addressing security and technical inquiries, analyzing customer problems, and delivering effective solutions. You will collaborate with product engineering and sales teams to ensure customer satisfaction and drive sales growth. This position is based in the UK and involves hybrid work with the sales team.

[Responsibilities]

• Efficiently address and resolve technical inquiries from enterprise clients, participate in customer calls, support on-premise server setup, and demonstrate expertise in enterprise network environments and systems.
• Support sales through product demonstrations, showcase ProtoPie’s technical capabilities, and create designer-friendly guidelines to help clients address technical issues.
• Investigate customer technical issues, perform root cause analysis, and provide appropriate solutions.
• Collaborate with product engineering to escalate complex issues and ensure timely resolution to the customer’s satisfaction.
• Develop ProtoPie integration apps (bridge apps) for hardware and software integrations (e.g., Unity/Unreal, IoT home assistant API, Voice API).

[Requirements]

• 4+ years of professional experience in software-hardware integrated prototyping; familiar with devices such as Raspberry Pi, Arduino, embedded devices.
• Protocols: UART, TCP/UDP, Socket.IO, CAN/LIN; Languages & frameworks: JavaScript/TypeScript, Python, C++.
• Basic scripting abilities: Bash, Batch, JS.
• Strong backend knowledge to work with on-premise servers (attach portfolio: Git repository/GitHub, blog, or other).
• Linux, Docker, Docker Compose, SQL, Data Migration; Networking.
• Excellent verbal and written English communication; ability to convey complex technical concepts to technical and non-technical audiences.
• Kindness, empathy, and ability to build strong customer relationships.
• Willingness and passion to continuously learn in a fast-paced environment.

• Plus: Experience with AWS, Kubernetes and related ecosystem (e.g., Grafana dashboards); REST API development; familiarity with design tools (Figma, Unity) or other UI/UX tools; familiarity with embedded devices and CAN/LIN protocols.

[How We Work]

• Autonomy & Responsibility: We respect autonomy while taking responsibility for decisions in the best interest of the company.
• Communication & Trust: We share information openly and build trust with colleagues and customers.
• Integrity: We maintain high moral standards and separate personal and professional lives.
• Global Citizenship: We respect cultural diversity and consider the global market in our work.
• Team Player: We collaborate, help others, and respect professionalism and authority.

[Benefits and Welfare]

• Welcome Awards
• For new joiners, we provide KRW 1,000,000 (GBP 600) for personal peripherals and items to improve work efficiency (desk, chair, tablet, etc.).
• Education Benefits: support for books and classes (languages, instruments, etc.).
• Healthcare Benefits: medical check-ups, gym, vision care, medical treatment (pets included).
• Internet & Communication: support for internet and mobile expenses.
• Life events support: we support members in joy and in sorrow.

[Working Arrangement]

• 10:00–19:00 GMT (or CET) recommended.
• Full-time position; probation is 3 months with salary at 100%.
• Office: TBD; remote work until UK office is established.

[Hiring Process]

• Application > 1st Interview > 2nd Interview > 3rd Interview > Final Offer.
• 1st Interview: CV and portfolio-based technical round via video.
• 2nd Interview: with internal stakeholders via video.
• 3rd Interview: final interview with CEO/management via video.
• All interviews conducted via video; may be completed within a day.
• Admission may be revoked for false information.
• Questions: job@protopie.io.

StudioXID is committed to a diverse, inclusive workplace. We prohibit discrimination based on race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, disability, pregnancy, parental status, or any other protected characteristic. English proficiency is required for all roles unless stated otherwise.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Software Development

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