Overview

Senior Global Talent Acquisition Manager | Championing Talent and Innovation in Recruitment

The Technical Architect will play a key role in defining and delivering the technical strategy for our Service solutions. This includes:

• Designing and documenting solutions that are aligned with Service objectives, scalable, and integrated with other relevant systems (e.g., CRM, billing).
• Selecting and integrating appropriate technologies to enhance Service efficiency and customer satisfaction.
• Providing technical leadership and guidance to development teams.
• Ensuring adherence to architectural principles and standards.
• Collaborating with stakeholders across Service teams globally to understand their needs and translate them into technical solutions.
• Ensure colleagues involved in design activities (eg Business Analysts, Technical Architects) are following best practice design principles in line with the company architectural strategy

Responsibilities

• Define and maintain the technical architecture for Service solutions.
• Design and document solutions for new Service initiatives and enhancements.
• Evaluate and select appropriate technologies to enhance Service efficiency and customer satisfaction.
• Integrate various platforms and systems, including scheduling and routing systems, mobile workforce management solutions, and customer communication tools.
• Provide technical guidance and support to development teams.
• Review & sign off all designs created for Field Services products
• Ensure adherence to architectural principles and security standards.
• Collaborate with stakeholders across Service teams globally to gather requirements and feedback.

Qualifications

• Experience
• • Proven experience as a Technical Architect with a focus on Service operations and field service management.
• • Strong understanding of Service processes and best practices.
• • Experience with scheduling and routing systems, mobile workforce management solutions, and customer communication tools.
• • Experience with GPS tracking, IoT devices, and real-time data processing is a plus.
• • Experience with API gateways (e.g., Apigee) and integration technologies.
• • Hands-on experience with cloud platforms (e.g., Google Cloud Platform) and related services.
• • Familiarity with mobile application development is a plus.

• Knowledge & Skills
• • Strong understanding of Service industry trends and technologies.
• • Experience with Agile development methodologies.
• • Excellent communication and interpersonal skills.
• • Strong problem-solving and analytical skills.

Seniorities

• Associate

Employment type

• Full-time

Job function

• Information Technology

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