About The Role

FDM is a global business and technology consultancy seeking a Technical Author to work for our client within the finance sector. This is initially a 12-month contract with the potential to extend and will be a hybrid role that will be based in Birmingham.

Our client is seeking a Technical Author to be part of the new Technology, Data and Innovation (TDI) Operations Management (OM) central audit governance team. You will collaborate with ITIL service management SMEs to create robust audit related documentation to support the timely closure of internal and external / regulatory findings. You will use your advanced documentation skills to articulate and evidence the work completed, in order to satisfy internal risk management scrutiny and demonstrate to auditors and regulators that the findings have been remediated. You will be responsible for owning and managing all aspects of the documentation’s production throughout its lifecycle.

Responsibilities

• Work in close collaboration with IT service management process owners and SMEs to create robust documentation to support the timely closure of internal and external audit findings
• Determine the full list of artifacts required to evidence the remediation of audit findings, and create and own the plan to ensure their timely production
• Track the production of the supporting artifacts and drive others to meet the planned deadlines, thereby ensuring they are created on-time for the closure documentation
• Scrutinise supporting artifacts to ensure they are of the appropriate quality
• Own the production of the documentation throughout its lifecycle, including: being the primary author, eliciting information from SMEs (facilitating workshops when required), iterating and tracking document versions, securing evidence and gaining the various approvals required
• Help to establish and continually improving the framework for managing audit activities

About You

Requirements

• Minimum of 8 years’ experience writing formal process documentation for IT functions that stands up to audit scrutiny – e.g. policies, procedures, term of reference, senior management briefings
• Ability to scrutinize documentation in an objective, unbiased way, as though through the eyes of an auditor – to identify shortcomings, gaps, anomalies and potential risk exposure
• Understand new technical information and concepts, and from this produce documents that communicate effectively and efficiently with audiences who are unfamiliar with the subject
• Quickly able to build relationships, collaborate and influence to achieve results in a fast-moving, diverse, global environment
• Be able to manage small projects and work to pressing deadlines, including being flexible and accommodating changes to plans and demand
• Basic understanding of risk frameworks and banking regulations

About Us

Why join us

• Career coaching, mentoring and access to upskilling throughout your entire FDM career
• Assignments with global companies and opportunities to work abroad
• Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field
• Annual leave, work-place pension and BAYE share scheme

About FDM

We are a business and technology consultancy and one of the UK's leading employers, recruiting the brightest talent to become the innovators of tomorrow. We have centres across Europe, North America and Asia-Pacific, and a global workforce of over 3,500 Consultants. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer and is listed on the FTSE4Good Index.

Diversity and Inclusion

FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.