Technical Author
Newport (Hybrid Working)
£52,107 per annum + benefits

What You'll Do:

Join a growing Technical Operations team and take the lead on creating clear, concise, and high-impact documentation that supports the smooth delivery of IT services across both Business and Critical National Infrastructure environments. You'll work alongside technical teams and subject matter experts to produce accurate, accessible content covering operational procedures, system guides, and maintenance processes.

This is a unique opportunity to shape content standards and improve knowledge sharing across a complex, fast-moving technical estate, including Azure, data centres, and end-user computing platforms.

What You'll Bring:

• Proven experience as a Technical Author or similar role, ideally within IT or infrastructure environments
• Strong technical writing skills, with the ability to translate complex concepts into user-friendly content
• Familiarity with tools such as Confluence, Markdown, Git, Azure DevOps, or SharePoint
• A methodical and detail-oriented approach to documentation and version control
• Excellent collaboration skills, able to engage confidently with both technical and non-technical stakeholders
• Self-starter attitude with the initiative to improve documentation processes and content quality
• Comfortable working in dynamic and agile environments

Benefits:

• 25 days annual leave plus bank holidays
• Retirement Savings Plan (pension) with Aviva: 5% employee contribution, with WWU doubling your contribution at 10% - totalling 15%
• 14 x salary Life Insurance linked to membership of the Retirement Savings Plan
• "Choices" flexible benefit scheme options including corporate gym memberships, dental insurance, and health cash-plans
• Access to our Financial Wellbeing Programme - allowing you to manage your benefits flexibly to suit your financial needs
• Enhanced pay for parental leave
• Retail discounts and cashback scheme
• Annual salary review

Why You Should Apply:

This newly created role offers the chance to shape processes from the ground up while working in a supportive and forward-thinking IT team. If you're passionate about reducing service disruption, enhancing operational excellence, and driving real change, this could be your next big step.

Ready to Apply?

Contact Daniel Newton to find out more.
Please apply with a CV and a cover letter outlining why you're perfect for the role.
Know someone great for the job? We offer a referral scheme-just get in touch!
Note: We do our best to respond to every application, but due to volume, we can't always guarantee it. If you haven't heard back within 7 days, unfortunately, you haven't been successful this time. Keep an eye on our site for new opportunities!