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Job Description

Technical Business Systems Analyst

Hybrid-London

Monday to Friday 8:30 a.m. to 5:30 p.m.

Candidates for this position must be eligible to work without sponsorship. Time on-site or time zone may be necessary based on business need.

Position Summary: The Technical Business Systems Analyst on our team plays a crucial role in bridging the gap between business needs and technical solutions. This role involves analyzing business processes, identifying areas for improvement, and translating business requirements into technical specifications. The Business Systems Analyst collaborates with stakeholders to ensure that software solutions meet business objectives and technical standards. Our team plays a critical role in supporting global integration, new product rollout, and custom development – all driven by a need to meet regulatory obligations and create efficiencies of scale. Projects may be local or global, and may include one or many different software applications, primarily supporting regulatory requirements.

Some of the things you will be doing:

• Requirements Gathering: Collaborate with stakeholders to gather and document business and technical requirements. Conduct interviews, workshops, and data analysis to fully understand needs and objectives.
• Technical Analysis: Analyze and interpret technical and business specifications. Provide expertise in assessing system requirements, creating workflows, and designing solutions that meet business goals.
• Solution Design: Develop functional and technical specifications, system design documents, and user stories. Provide recommendations on technology platforms, tools, and architecture to address business needs.
• Data Analysis: Conduct data analysis to identify trends, insights, and opportunities for improvement. Utilize various data tools and techniques to support decision-making processes.
• Project Management Support: Assist project managers with project planning, scheduling, and resource allocation. Track project progress, identify potential risks, and provide regular status updates.
• Testing & QA: Develop and execute test plans and test cases to ensure technical solutions meet business requirements. Coordinate user acceptance testing (UAT) with business stakeholders.
• Stakeholder Communication: Act as a liaison between business stakeholders, developers, and other technical teams. Communicate technical concepts to non-technical stakeholders and vice versa.
• Documentation: Prepare and maintain comprehensive documentation, including business process models, workflows, technical specifications, and system manuals.
• Continuous Improvement: Identify areas for process improvement and optimization. Stay updated on industry trends, best practices, and emerging technologies.

What technical skills, experience, and qualifications do you need?

• Education: Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.
• Experience:
  • 3-5+ years of experience in a Technical Business Analyst or similar role.
  • Experience with data analysis, technical requirements gathering, and solution design.
  • Proven track record in managing and delivering IT projects.
• Technical Skills:
  • Proficiency in SQL, Excel, and data analysis tools.
  • Experience with project management software (e.g., Jira, Trello, MS Project).
  • Familiarity with programming languages (e.g., Python, JavaScript) is a plus.
  • Understanding of software development lifecycle (SDLC) and Agile methodologies.
  • Knowledge of system integration, APIs, and database management.
• Soft Skills:
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to manage multiple priorities and deliver projects on time.
  • Detail-oriented with a proactive and organized approach.
  • Strong documentation skills and attention to detail.

Preferred Qualifications

• Certification in Business Analysis (e.g., CBAP, PMI-PBA) or Agile methodologies (e.g., Scrum Master, Product Owner).
• Experience in data visualization tools (e.g., Power BI, Tableau) and reporting.
• Experience in cloud platforms, especially Azure, and modern development tools.

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.

CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued. CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance.

We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging.

CSC is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to attracting, developing, and retaining talented people whose personal values align with ours.