Overview

Sprinklr is a leading enterprise software company for customer-facing functions. The Sprinklr Unified-CXM platform helps companies deliver human experiences across channels. Headquartered in New York City with global teams, Sprinklr serves more than 1,000 enterprises, including Microsoft, P&G, Samsung, and more than 50% of the Fortune 100.

Job description summary for the Technical Practice Architect (TPA) role: The TPA plays a key role in crafting and executing robust implementations for enterprise-scale customers, leading design, deployment, and optimization of Sprinklr core solutions including CCaaS. The TPA engages early in projects, supporting pre-sales scoping through solution delivery to ensure architecture meets customer goals and to support scope of work creation.

Responsibilities

• Solution design and implementation: Support the sales process by reviewing solution design, evaluate implementation strategies, and customize estimates for TPA-assigned accounts. Provide consultation to stakeholders on design and solution approaches, manage technical implementation decisions, define solutions, and identify risks throughout the engagement lifecycle. Work with solution consultants and engagement managers to ensure designs meet customer needs. Initiate and own the design of artifacts, security compliance documentation, and build an adequate operational foundation.
• Enterprise architecture: Analyze business and technical requirements to create a comprehensive architecture, including low-level designs (LLDs) and an architectural blueprint for digital transformation. Map solution builds with stakeholders and align technical architecture with business goals; act as a trusted advisor to customers.
• Implementation of best practices and templates: Implement best practices and configuration to guarantee instance health, verify configurations, and apply Sprinklr best practices and improvement guidelines across configurations. Enforce UAT and sandbox protocols to maintain system health and compliance throughout the configuration lifecycle.
• Delivery operating model governance: Support project delivery and handover to customer success teams. Provide oversight and answer operational questions during the design process.
• Thought leadership and customer advocacy: Share best practices, industry use cases, and lessons learned to improve customer experience.
• Account-level awareness and strategic initiatives: Stay informed of Managed Services initiatives on assigned accounts to ensure alignment across engagements.

Candidate Profile

• 8+ years experience in architect and consulting roles, focusing on complex CCaaS/digital transformation.
• Telco/call center network/infrastructure and SaaS/Cloud enterprise architecture experience, ideally with Fortune 500‑level exposure.
• Experience in telephony, network, database, core data design, security, and integrations.
• Experience collaborating with business leaders to identify objectives and develop outcome-focused roadmaps and requirements.
• Expert understanding of call center technology stacks, CPaaS/CCaaS, workflow platforms, and customer experience management systems (including CFM, CRM, CSM).
• Proficiency with data exchanges, REST/SOAP APIs, and webhooks; familiarity with platform authentication patterns (SAML, SSO, OAuth).
• Knowledge of relational databases and MongoDB.
• Strong teamwork orientation, proactive and quick learner, with a solid understanding of software development lifecycle best practices.

Note: We are unable to consider applicants who require visa sponsorship or work authorization for this role. Candidates must have current and unrestricted work authorization in the country where the role is based.

Why You\'ll Love Sprinklr

We are committed to a culture where you belong, are happier today than yesterday, and know your contributions matter. We offer comprehensive health plans, well-being programs, and financial protection for you and your family through global and localized plans. Learn more about Sprinklr Benefits worldwide. Our mission is to enable every organization to make customers happier, and our vision is to be the world\'s most loved enterprise software company.

We invest in our people with ongoing learning opportunities, including LinkedIn Learning. Our EEO policy emphasizes belonging, diversity, and equal opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, disability, gender identity, or Veteran status.

Sprinklr is an equal-opportunity employer. See Sprinklr\’s EEO Policy and EEO is the Law for more details.