Technical Services Manager

London Site (Large Trophy Asset)

£70,000 - £80,000

Job Description:

• Provide dedicated technical expertise to support operational teams across the building portfolio, ensuring smooth delivery of facilities services.
• This role is based full-time at the London office building, with potential to extend across additional properties in the future.
• Support the building management team in delivering ESG objectives and sustainability initiatives.
• Take a leading role in building optimisation, including implementation of innovative technologies such as smart building solutions and IoT monitoring.
• Contribute to initiatives aimed at energy efficiency, carbon reduction, and net-zero goals.
• Act as technical lead for refurbishment, fit-out, and redevelopment projects, ensuring works are aligned with long-term operational needs.
• Review and comment on technical documentation related to construction, fit-out, and project works on behalf of the managing agent.
• Guide responsible persons in managing compliance documentation and associated actions.
• Provide ad hoc technical resources to ensure compliance audits and reviews are carried out in line with statutory and industry standards.
• Contribute to Facilities Management, Consultancy, and Sustainability service offerings, helping to strengthen a collaborative ethos across teams.
• Deliver input from a facilities and maintenance perspective on all project works.
• Carry out technical assessments to support the wider business, including H&S, fire risk, environmental, GDPR, and FM audits.
• Occasional travel may be required to support workload, project delivery, or cover for colleagues.

• Build strong partnerships with FM, Consultancy, and Sustainability teams.
• Support administration of data in compliance and risk management systems.
• Lead technical site inspections, audits, and compliance reviews.
• Act as a key liaison for fit-out and redevelopment projects.
• Provide out-of-hours technical support for maintenance and emergency situations as required.
• Mentor and support the wider FM team to strengthen technical and sustainability knowledge.
• Support delivery of small works projects, such as fabric improvements, plant replacement, and insurance-related works, ensuring they meet time, cost, and quality expectations.
• Provide technical point-of-contact support for business queries, escalating as appropriate.
• Review contractor performance, KPIs, quotations, and technical documentation to ensure compliance and value for money.
• Chair regular contractor meetings, ensuring issues are tracked and resolved.
• Review energy performance and provide advice on sustainability reporting and initiatives.
• Lead long-term asset planning and budgeting, highlighting future investment requirements.
• Oversee communication and resolution of significant technical incidents.
• Monitor compliance with internal policies, statutory requirements, and ISO/RICS standards.

• Compliance with HS&E legislation and requirements.
• Completion of audit schedule and timely closure of actions.
• Maintenance of certifications and accreditations.
• Proactive support and knowledge sharing with the wider team.
• Alignment with company values and behaviours.

• Demonstrates company values: clear, accountable, authentic, and solution-focused.
• Strong interpersonal and communication skills with stakeholders at all levels.
• Proactive and self-motivated, with the ability to prioritise and meet deadlines.
• Embraces change, particularly with regard to technology and innovation.
• Delivers excellent service through partnership working.
• Strong problem-solving skills and attention to detail.
• Clear, persuasive written and verbal communication.
• Focused on achieving results and continuous improvement.
• Commitment to developing self and supporting the growth of others.

• Minimum 4 years' experience in a similar technical services or facilities management role, ideally within commercial office environments.
• Strong understanding of building systems, maintenance practices, and compliance requirements.
• Experience managing fit-out and refurbishment works from a landlord or client-side perspective.
• Sound knowledge of H&S regulations, statutory compliance, and risk management.
• Experience with health and safety assessments, fire safety, and environmental audits.
• Proficiency with IT systems, including spreadsheets, reporting tools, and presentation software.
• Relevant technical qualification or professional membership (e.g., IWFM, IOSH, NEBOSH).