Join to apply for the Technical Support Administrator role at QA Ltd.

Location: London (1-2 days onsite).

Overview

Provide administration and technical support to our internal and external customers attending virtual training via an online conferencing platform.

Responsibilities

• Administration of sessions – setup, modifying and cancelling
• Host and support sessions
• Ownership of technical issues, escalating when required
• Provide reports and recordings to internal and external customers
• Monitor and resolve email inquiries
• Communicate with different teams
• Session updates
• Upskill trainers on virtual delivery

Skills and experience

• Customer services experience within an office environment
• Experience using online conferencing platforms such as Cisco WebEx, Zoom, Microsoft Teams
• Experience using IT packages such as MS Office, Excel
• Able to work within a fast-paced environment

What We’ll Do For You

Down time: Taking time for ourselves is important, so we offer benefits to support health and wellbeing, including 27 days holiday per year, holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee Assistance Programme, and 2 days per year charity leave.

How we’ll help with finance matters: Pension, group income protection and life assurance, annual pay review, access to employee discounts, season ticket loan, tech scheme and employee referral scheme.

Personal growth: You can develop skills on QA authored courses (3 training days/year) and digital learning content from Circus Street and Cloud Academy; opportunities to enrol in degree or masters programs.

Safeguarding

QA is committed to safeguarding and promoting the welfare of children, young people and adults with care and support needs. We comply with relevant legislation and best practices in safeguarding and safe recruitment.

This post is exempt from the Rehabilitation of Offenders Act 1974 and a comprehensive screening process will be undertaken on successful applicants including: enhanced disclosure check, Child Barring list check, qualification checks, online checks, medical fitness, identity and right to work. All applicants will be required to provide two references covering the previous three years and a Criminal Declaration form must be completed and returned ahead of interview.

If this is what you’re looking for, here are the next steps: Hit the apply button and register on our QA website to fill out our quick and easy application form – we’ll be in touch with the next steps if successful.

#QA #theresnoplacelikeqa #hiring

Location information and deadlines listed are indicative and may change.