Overview

Technology Delivery Manager at UK Home Office. You will be accountable for the performance of a team and the delivery of technology products and services. You will set up your team for success and represent them to stakeholders and suppliers, building successful relationships across and beyond the organisation. You will find and remove blockers and inefficiencies, using data to continually push for better ways of working, leading to better outcomes. Joining the Home Office Technology Delivery community, you will share knowledge and experience with colleagues across the department and wider Government, building skills and helping to apply good practice and standards. You will support the UK’s security and prosperity through the products and services that you help to deliver. These roles sit in Collaboration and Voice & Video, who are responsible for all Home Office end user services, including the provision and support of devices, development and support of applications and business critical services. For example, video conferencing, contact centre platforms and M365 applications such as MS Teams, SharePoint, OneDrive, Outlook and Copilot.

Responsibilities

• Take responsibility for your team’s delivery of technology products and services, facilitating and coaching in using the most appropriate methods to explore needs, solve problems and deliver. Work with the team to continuously monitor and improve processes and performance.


• Contribute to the creation and maintenance of realistic plans and keep delivery on track within quality, cost, and time constraints. Remove blockers to the success of your team, involving stakeholders and engaging with governance as appropriate.


• Develop a motivated, functioning team, empowering collaboration and delivery while giving direction and constructive feedback. Monitor the profile and health of your team, working with them to resolve issues.


• Manage risks, issues, and dependencies appropriately.


• Engage with and influence relevant technical and non-technical stakeholders. Contribute to efforts to develop and enhance stakeholder relationships.


• Act as a routine contact point for suppliers involved in delivery. Monitor supplier performance and help to resolve problems with suppliers.

What you will bring

• Understanding different delivery approaches, such as Agile and Waterfall, identifying the most appropriate methodology for the situation, and helping a team to implement and improve processes.


• Facilitating the delivery of technology products and services throughout their lifecycle.


• Creating the best team makeup for the situation, and bringing people together into a motivated team.


• Identifying and managing risks, issues, and dependencies.


• Communicating between technical and non-technical stakeholders, and effectively managing stakeholder expectations.


• Monitoring the performance of suppliers and acting as a point of contact with them.

Benefits

• Exceptional pension: Employer contribution of 28.97%.


• Generous leave: 25 days annual leave (rising to 30 with service), 8 public holidays, and 1 day for the King’s Birthday.


• Flexible working: Options include full-time, part-time, compressed hours, job sharing, and a hybrid model (minimum 60% on-site).


• Learning and development: Access to training, technical accreditations, and funded qualifications (subject to approval).


• Recognition and inclusion: A culture that champions diversity, enhanced parental leave schemes, annual bonuses, and recognition awards.


• Learn more about our Benefits - Home Office Careers

Additional Information

This role requires SC clearance. To meet national security vetting requirements, you typically need to have been resident in the UK for at least three years. Unfortunately we cannot offer sponsorship.

Application

Your CV and Personal Statement will both be assessed. Your Personal Statement should clearly evidence your experience against the essential skills, using the STAR method (Situation, Task, Action, Result). Make full use of the word count to create a comprehensive and compelling application.

Job details

• Seniority level: Mid-Senior level


• Employment type: Full-time


• Job function: Information Technology, Strategy/Planning, and Project Management


• Industries: Government Administration and Technology, Information and Media