Overview

We are working with a Membership Body in London who are seeking a Technology Solutions Architect to join the team. The role will work to review their current business system environment and consolidate a complex estate to improve user experiences and avoid unnecessary duplication of processes.

IN A NUTSHELL
This is a crucial role to shape and guide how they maximise the use of existing or new system platforms. The role manages external systems supplier contracts, seeks opportunities to optimise system functionality, oversees systems integration activity, ensures the security, stability, governance and compliance of our business systems. The role develops and integrates technology across the organisation.

The role works closely with external Business Systems Providers and internal Technology team to provide a high-quality and responsive systems function across the organisation.

Context

• This is a new role and reflects their desire to make more efficient use of the cloud systems and platforms they have outside of their core IT environment.
• Works alongside Heads of Teams and Managers to reflect cross-organisational strategic needs and requirements.
• The individual must be highly responsive to individual and organisational needs, escalating issues with external providers to ensure timely fixes as required.

Main responsibilities

• Bring a strong technical mindset to analyse, interpret, and communicate system requirements, ensuring effective liaison with third-party technology providers to support solution design, implementation, and troubleshooting.
• Apply critical thinking and working knowledge of information security principles to assess and challenge technical decisions made by both internal team members and external vendors, ensuring that system integrations and data handling meet their security, compliance, and quality standards.
• Lead on the operationalisation of system integrations, working collaboratively with internal stakeholders and external suppliers to ensure joined-up processes, data flow, and business continuity.
• Identify opportunities for process improvements and system enhancements.
• Work closely with different teams to understand their requirements and ensure they maximise the functionality of the systems and platforms they use.
• Monitor and evaluate key system metrics to enable decision making to be driven by user needs, data driven and evidence led.

Person specification

• Knowledge of how a workplace runs that is built on a diverse range of platforms
• Strong understanding of systems integration, data flows, and interoperability across business platforms
• Experience in managing Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) with external Business Systems Providers.
• Experience in troubleshooting system issues and coordinating problem resolution with suppliers and/or service providers
• Experience of administering a wide range of business systems, including Salesforce, HR and Finance Systems
• Experience in managing contracts and relationships with suppliers
• Experience in leading technology projects from inception to implementation.
• Strong communicator: able to explain complex ideas clearly to non-technical people
• Strong negotiation skills and experience of managing third-party contracts.