Overview

• UCCE Consultant - SC Cleared
• 9 month initial contract
• 560 to 625 per day
• Hybrid working out of Berkshire
• Inside IR35

Key Skills

• UCCE
• WxCCE
• SC Cleared

Responsibilities

• Design, configure, and deploy Cisco UCCE solutions including ICM, CVP, CUIC, CUCM, and Finesse.
• Manage integrations with third-party systems (WFM, CRM, CTI, SIP gateways, etc.).
• Monitor and troubleshoot voice infrastructure, ensuring high availability and performance.
• Perform regular upgrades, patching, and capacity planning.
• Support end-to-end call flows, routing scripts, and reporting solutions.
• Create and maintain technical documentation, diagrams, and knowledge base articles.
• Collaborate with business and IT stakeholders to gather requirements and deliver scalable solutions.
• Provide tier-3 support for complex incidents and root cause analysis.
• Ensure compliance with security and data governance standards.

Required Skills & Experience

• Proven experience working as a UCCE Engineer in enterprise environments.
• Strong knowledge of Cisco UCCE components: ICM, CVP, CUIC, CUCM, Finesse.
• Proficiency in scripting and call routing strategies.
• Solid understanding of SIP, VoIP, and telephony protocols.
• Experience with CTI integrations and multi-channel contact center solutions.
• Good troubleshooting skills across network, voice, and application layers.
• Cisco Webex - WxCCE
• Familiarity with Windows Server, SQL Server, and Active Directory in a UCCE context.
• Ability to work under pressure and resolve issues in mission-critical environments.

Desirable Skills

• Cisco certifications (CCNP Collaboration, CCIE Collaboration, or equivalent).
• Knowledge of Genesys, Avaya, or other CCaaS platforms.
• Exposure to cloud-based contact centers (Webex CC, Amazon Connect, Five9, etc.).
• Experience with automation tools, scripting (PowerShell, Python), or APIs.