Vice President, Client Service

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Vice President, Client Service page is loaded## Vice President, Client Servicelocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: R1968**Job Description Summary**For over forty years, HarbourVest has been home to a committed team of professionals with an entrepreneurial spirit and a desire to deliver impactful solutions to our clients and investing partners. As our global firm grows, we continue to add individuals who seek a collaborative, open-door culture that values diversity and innovative thinking.In our collegial environment that’s marked by low turnover and high energy, you’ll be inspired to grow and thrive. Here, you will be encouraged to build on your strengths and acquire new skills and experiences.We are committed to fostering an environment of inclusion that promotes mutual respect among all employees. Understanding and valuing these differences optimizes the potential of both the individual and the firm.HarbourVest is an equal opportunity employer.This position will be a hybrid work arrangement, which translates to 3 days minimum per week in the office.This highly visible role will lead a growing global team accountable for servicing private wealth clients and distributor relationships and will report to the Senior Vice President, Head of Private Wealth for Clients and Distributor Operations.As a global, cross-functional leader, this role will be required to demonstrate strong team management and internal and external relationship building skills.This position offers an exciting opportunity to develop a strong understanding of all aspects of the client journey within private markets asset management for both closed end and evergreen products.**The ideal candidate is someone who:*** Demonstrates global client service expertise with a strategic approach spanning multiple regions, including but not limited to USA, EMEA and APAC, ensuring scalable solutions and consistent service delivery across diverse markets* Strong leader with a positive demeanour always thinking of the client experience while assuring the process is sustainable and can support scale and growth* Resourceful, adaptable, highly organized, and capable of handling multiple priorities and collaborators while maintaining professionalism and a solutions-focused demeanor* Creative, thoughtful and data driven approach to resolving issues, coupled with the ability to make sound judgements* Familiar with CRM platforms, project management tools and can navigate multiple technology platforms to gather and review data, create metrics and develop dashboards* Proactively understands, anticipates, and addresses the sophisticated servicing needs of private wealth clients, ensuring a high-touch, personalised experience and fostering long-term client relationships* Successfully in communicating with clients through various means (phone, face to face, email) to be a great partner and build strong connections**What you will do:*** Champion a client-first mindset, ensuring every interaction reinforces trust, value, excellence and expertise* Communicate effectively with prospects, clients and internal teams, using negotiation, consensus-building, and excellent presentation skills* Use analysis and information to address challenging client problems, improve processes, and evaluate outcomes* Lead, mentor, and develop a worldwide Customer Support team at different tiers, championing an enthusiastic and customer-centric approach* Develop and implement business strategies, create long-term relationships, and understand how to build scale to support long term growth* Perform end to end oversight of all Client Service deliverables to ensure timely and accurate response* Authority in our products and services and navigate the organisation to ensure client responses meet regulatory requirements, and exceed client satisfaction**What you bring:*** Shown ability to engage directly with private wealth clients—including but not limited to Family Offices, UHNW investors, Financial Institutions, and Broker/Dealers across all aspects of servicing their needs* Excellent written, comprehension, and verbal communication skills* Exceptional attention to detail and commitment to work quality; strives for continuous improvement* Great teammate within and across functional teams and all levels of the organisation* Familiarity with investment management and performance concepts along with high level of comfort with numbers and analysis* Strong technical skills including a familiarity with Salesforce and business process management technology* Project management experience, including ability to lead contending priorities and adhere to deadlines* Proven managerial experience, including supporting, strengthening and developing teams**Education Preferred:*** Bachelor of Arts (B.A) or equivalent experience**Experience:*** 10+ Years customer service and managerial experience in a financial capacity preferred (Manager level, VP, SVP, or MD) #LI-HybridHarbourVest is an independent, global private markets firm with over 43 years of experience and more than $138 billion assets under management as of September 30, 2024. Our interwoven platform provides clients access to global primary funds, secondary transactions, direct co-investments, real assets and infrastructure, and private credit. Our strengths extend across strategies, enabled by our team of more than 1,200 employees, including more than 230 investment professionals across Asia, Europe, and the Americas. Across our private markets platform, our team has committed more than $59 billion to newly-formed funds, completed over $55 billion in secondary purchases, and invested over $40 billion in direct operating companies. We partner strategically and plan our offerings innovatively to provide our clients with access, insight, and global opportunities. #J-18808-Ljbffr
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Location:
London, England, United Kingdom
Salary:
£200,000 +
Job Type:
FullTime
Category:
IT & Technology

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