Overview

We are Landsec We identify and shape places that create opportunity, enhance quality of life, and bring joy to the people connected to them. This is how we’ve created the UK’s leading portfolio of urban places and one of the largest real estate companies in Europe.

Our £10 billion portfolio is built around premium workplaces, the country’s pre-eminent retail platform, and a residential pipeline that will redefine urban life. We’ve honed this ability over 80 years. Spotting the opportunities, building the partnerships, and continually adapting to shape the places that meet the needs of a changing world. Places where life happens. Where businesses grow. And where cities are defined.

Location

This role is based in London Victoria, and offers hybrid working, with majority of the working week in the office. We recommend discussing arrangements with the hiring manager.

The role

• Reporting to the Workplace Energy Manager, you will play a key part in mobilising and then managing Landsec’s new Integrated Workplace Management System (IWMS) and Smart Building Platform – PlanOn and Kode Labs. The introduction of these systems will allow us to provide a more cohesive and efficient service across our multi-billion pound property portfolio, have greater control and ownership of our operational data and drive us forward towards our ambitious 2030 energy intensity targets.
• Creating a workplace that provides an exceptional experience is our priority, so it is vital that you promote and maintain positive relationships with both internal and external stakeholders, proactively ensuring the systems are working correctly and the information is accurate, delivering training as needed and ensuring data security through appropriate user access rights.
• You will be detailed and process and data driven. You will love finding new and innovative ways of doing things and will play a key role in delivering these new system capabilities, helping us to forge new ways of working.
• Salary: from £39,000 to £45,000

Principle Accountabilities

The role has ownership and accountability for all elements of the mobilisation and subsequent operation and management of Landsec’s IWMS and Smart Building platforms, including system configuration to meet defined business needs/processes, generating database driven reports and liaising with key stakeholders.

System Management

• Manage and configure the IWMS and Smart Building platforms, including module configuration, data collation, input and governance.
• Space data, including CAD, asset information and personnel details.
• Create and maintain user profiles, functionality, task specific interfaces, planned preventive maintenance plans, and scheduled tasks with linked data to ensure functionality.
• Upload documentation to support processes and procedures (e.g., risk assessments, method statements) and demonstrate regulatory and statutory compliance (e.g., service records, testing certificates).
• Process system and data change requests.
• Produce reports and extract information as required.
• Assist with one-to-one and group training sessions to enable staff to work efficiently within the system.
• Assist in the creation of user manuals and ensure they are published and maintained in the appropriate format.
• Assist with User Acceptance Testing when business process or system functionality is changed.
• Maintain an understanding of the integration between other departmental IT systems and the platforms.
• Collaborate with business stakeholders to identify inefficiencies and propose system and process improvements.

Customer Experience

• Build and maintain strong relationships with internal stakeholders to ensure the systems deliver as required and to their full potential.
• If access to the systems is extended to Landsec’s customers, ensure delivery of a professional, responsive and friendly service, listening to their needs and addressing feedback.

Financial Management

• Ensure appropriate approvals are in place before committing to any costs in relation to system maintenance or development.

Life Cycle Replacement

• Provide administrative support to system providers and Landsec Data & Tech Team during system upgrades or for the release of new functionality and modules.

Service Partner Management

• Responsible for the management of the relationship with the platforms’ providers.
• Ensure they deliver all requirements of their contracts and that any shortfalls are quickly addressed.

Other

• Liaise internal and external stakeholders where required.
• Regular reporting to the Business Unit.
• Any other tasks or responsibilities as deemed appropriate by your line manager.

Essential Criteria

• Proven experience administering systems.
• A good understanding of real estate, facilities management and asset maintenance principles.
• A proactive approach to troubleshooting technical issues and resolving user-reported errors.
• Proven track record of working within a team and motivating others to deliver high levels of customer service.
• Experience of working in a customer-facing environment.
• Experience of delivering operational targets in a fast-paced and changing environment.
• Ability to work with people at all levels of the business to achieve results.
• Good technical competence.

Life and Benefits at Landsec

We have a great benefits package to support work-life balance and help you grow. Core benefits include a performance-based annual bonus, generous annual leave, enhanced pension contributions, private medical insurance, life assurance and income protection, enhanced family policies, share plans, volunteering days, and charitable giving programs. We also offer employee assistance programmes, digital GP, cycle to work, mindfulness and fertility/menopause support. For details, visit the My Total Reward page and our Family policies page.

Diversity and Inclusion: Landsec values diversity and inclusion and strives to reflect the communities we work within. If you need information in a different format or require adjustments to apply, please contact our recruitment partners by emailing recruitmentqueries@landsec.com. To learn more about our approach, visit the Diversity and Inclusion page.