Here at Basil Fry (part of the Jensten Group), we are seeking a motivated Account Handler to join our friendly and client-focused Commercial team.

Since the company was founded in 1970, Basil Fry has developed an in-depth knowledge of the removals, storage, and self-storage industries. Over fifty years of trading have enabled us to create a broad range of specialist insurance solutions, in-house claims teams, and market-leading risk management services.

Working in a team of approximately 20, within a wider office of 45, you will be based in our modern Leatherhead office, which is within walking distance from the station and bus routes. Initially, you will work full-time in the office, with a hybrid of office and home working available after training.

Key objectives & responsibilities

• Work with your Account Executive to offer and present insurance solutions, including policies and other risk management services.
• Handle renewals, mid-term adjustments, and new business by assessing risk and claims information, liaising with clients and insurers.
• Provide renewal quotations promptly and follow up to achieve profitable renewal retention and growth within set timescales.
• Develop effective relationships with clients; analyze their needs and develop solutions via phone and email.
• Respond promptly to client queries and ensure all communications are accurately documented.
• Ensure compliance with local procedures, customer service standards, and external regulations such as FCA.

About You

As a Commercial Account Handler, you will have excellent communication and written skills, with a keen eye for detail. A background in insurance is preferred but not essential; other professional office experience will be considered.

You will also have:

• Experience in a professional office environment
• Understanding of Microsoft Word, Excel, and Outlook
• Strong communication and problem-solving skills
• A genuine interest in developing a career in insurance/broking
• A desire to pursue CII qualifications (not essential)
• Experience with Acturis (not essential)

Rewards & Benefits

Joining us, you can expect a supportive culture and an attractive range of rewards and benefits, including:

• Competitive salary with annual review and bonus scheme
• 27 days annual leave plus bank holidays, including days off for your birthday and a religious holiday of your choice
• Auto-enrolment into our pension scheme with 5% employer contributions
• Flexible benefits to suit your needs
• Group Life Assurance
• Fully paid 3-month maternity, paternity, and adoption leave
• Support for professional qualifications relevant to your role
• Discounts on cinema tickets, dining, luxury items, etc.
• Holiday purchase scheme—up to 5 days annually

About Us

Launched in 2018, Jensten is one of the UK's largest independent broking groups. We place over £600m GWP into the market through retail insurance broking, Lloyd's and London Market broking, and underwriting. We combine scale, ambition, and expertise with a strong client focus, making us one of the most exciting independent broking groups.