Overview

We’re looking for a Customer Success Manager where you’ll be the main point of contact for a portfolio of high-profile clients for a leading video streaming solutions company. You’ll represent their needs internally, nurture trusted relationships, and ensure they achieve maximum value from our solutions. This is a hands-on role that blends account management, technical understanding, and strategic insight. You’ll get to work on projects ranging from broadcast apps and streaming platforms to live Pay-Per-View sporting events. If you thrive in a dynamic environment and love being at the intersection of technology and client relationships, this role is for you.

What You’ll Do

• Act as the trusted partner for your allocated clients, ensuring their success and satisfaction.
• Gain a deep understanding of clients’ businesses and workflows, representing their needs internally.
• Drive tasks to completion by collaborating with internal teams and external partners.
• Build in-depth knowledge of our video streaming products and services.
• Maintain visibility of client projects and issues, ensuring proactive follow-up and resolution.
• Spot opportunities for clients to gain further commercial and operational value.

What We’re Looking For

• Experience in client success, account management, or a similar role.
• Strong knowledge of the digital video and streaming ecosystem
• Confidence communicating with senior stakeholders.
• Technically curious, with the ability to understand complex concepts and liaise with experts.
• Organised, methodical, and proactive, with excellent written and verbal communication.
• A true relationship builder; personable, empathetic, and commercially aware.

Nice-to-Have

• Experience in a SaaS environment.
• Hands-on exposure to video technologies (encoding, ad insertion, transcoding).
• Familiarity with tools like Postman, Charles Proxy, or Sentry.
• Additional language skills.

Location & Flexibility

• London-based (hybrid working, ~2 days WFH), with occasional UK/international travel. Some flexibility outside office hours may be required to support critical client needs.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Customer Service and Product Management
• Industries
• Broadcast Media Production and Distribution