Admissions Officer

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Description

We're looking for someone with a good understanding of customer service delivery and best practice to join our Admissions team as Admissions Officer, internally known as Admissions Associate.

You'll be responsible for delivering excellent customer service and support to applicants interested in completing one of our programmes. You'll help applicants to complete their application and onboarding which is achieved through: calls and emails to current applicants, responding to queries via phone and email, supporting on communication strategies and implementation, ensuring data integrity and running processes to drive forward the applicant pipeline.

Application Deadline: 23 July 2025

Department: Admissions & Operations

Location: Birmingham

Compensation: £24,570 / year

Description

We're looking for someone with a good understanding of customer service delivery and best practice to join our Admissions team as Admissions Officer, internally known as Admissions Associate.

You'll be responsible for delivering excellent customer service and support to applicants interested in completing one of our programmes. You'll help applicants to complete their application and onboarding which is achieved through: calls and emails to current applicants, responding to queries via phone and email, supporting on communication strategies and implementation, ensuring data integrity and running processes to drive forward the applicant pipeline.

Who are Ambition Institute?

A great teacher changes the future every day. Especially for children who have had a tough start in life, a teacher can be the critical factor in their success.

At Ambition Institute we help schools tackling educational disadvantage to keep getting better and help their teachers and school leaders to become more expert over time.

That’s how we’ll make sure every child gets a great education and the best possible start in life.

We train teachers and leaders at all levels to get better at the things that make the biggest difference: what you teach, how you teach it, and how you create the conditions for schools to thrive.
We share what works. Everyone can benefit from evidence of how great teaching and leadership can improve schools and change lives, so we connect people to the latest research and best practice.
We champion every teacher and school leader’s potential to develop, as the driving force for sustainable school improvement.

Key Responsibilities:

Delivering excellent customer service.
Support pipeline management and proactively work to convert the applicants through strong communication.
Deliver core processes and maintain and monitor accurate and up to date data records and information.

Working in a hybrid way, you’ll be attached to either our Birmingham, London or Manchester office and will report to Senior Admissions Associate. In line with our current ways of working, you’ll be expected to be in the office at least 1 day a month, in addition to team days and this may be reviewed by Ambition.

Skills, Knowledge and Experience

Ability to identify own strengths and weaknesses and be open to feedback and improvement
Strong attention to detail
Ability to accurately record, monitor and analyse data
A good understanding of customer service delivery and best practice
Ability to manage a complex workload and able to balance potentially competing priorities
Strong written and verbal communication skills
Ability to clearly communicate and deliver processes
Ability to spot issues, problem solve and escalate swiftly when necessary
Ability to work collaboratively and independently with a high level of self-motivation
Computer/IT skills and knowledge of Microsoft Office, including Word, Excel and PowerPoint
Ability to use own initiative
Able to respond positively and flexibly to change and/or challenging situations with a desire to seek solutions and make improvements
Committed to equality and diversity

What’s in it for you….?

Competitive annual salary
Professional development for all staff
25 days’ annual leave, plus bank holidays and 'winter shut down’ at the end of December/beginning of January
Employer pension contribution of 11%
Agile, hybrid working culture, so you can manage when and where you work
Staff affinity networks that help keep equality, diversity and inclusion at the heart of our work
Blind recruitment process to ensure equality and fairness in our hiring
Enhanced maternity pay after a year’s service
Shared parental leave package
Access to free, confidential 24/7 wellbeing and support line
Comfortable and collaborative workspaces in the city centres of Manchester, Birmingham and London
Work-from-home technology package to support hybrid working
Interest free season ticket / bike loans

We don’t expect the person we hire to have all of the following, but this should give you a sense of what would enable you to thrive in this role and in our organisation:
You should apply for this role if:

You care deeply about educational disadvantage and being part of an organisation that challenges inequality
You have a good work ethic and strive to make a difference in the job you do
You always give maximum effort to understand and meet the needs of our partners and participants
You always have a great attitude so we “can do” for all our colleagues, partners and participants
You are open to feedback and learning because we want to keep getting better
You work with your initiative to bring new ideas and a fresh perspective
You are well organised and can prioritise work that will have the greatest impact

You'll love working at Ambition if…

You want a career with a person-centred organisation with a cause at its heart.
You have a collaborative work ethos, bring warmth and good humour to work and constructive outlook to every situation
You enjoy working in a fast-moving workplace, with a great support structure around you
You would like to grow with an ambitious organisation as it progresses over time
Want flexibility in how you work – splitting your time between one of our offices and remote working and managing your own working patterns to get the job done.

How to apply…Applications will be accepted for all office locations.

All applications must be received by the closing date, 23:59 on 23 July 2025. Please note that we may close applications earlier if we receive a high volume, so we encourage you to apply as soon as possible. Interviews are expected to take place either from 21 July 2025 to 25 July 2025 or from 29 July 2025 to 1 August 2025.

We recognise that AI function tools (i.e. ChatGPT or other generative AI tools) are here to stay and can be helpful for applications e.g. to assist in researching for application responses and to shorten your first draft. However, we are observing a growing trend in the use of AI, and we would caution applicants against relying too heavily on such tools when drafting responses.

The pitfall of such tools is that they produce generic responses that don’t showcase individuality, specific experiences or real-life examples. This usually results in applications being unsuccessful. We want to evaluate your response, and we will be looking for answers that use examples and experiences that are clearly specific to you. You are more likely to successfully demonstrate your soft skills like communication and teamwork when preparing answers to application questions yourself and this helps mitigate the unintended consequences of AI-generated responses.

If we suspect you have used AI inappropriately, the panel reviewing your application may adjust how your response is rated. For more details of what we consider to be acceptable use of AI function tools in our application process, please review our FAQs on our careers page.

We are committed to the safeguarding of children and the most vulnerable in our society and, as such, we are unable to employ individuals with relevant convictions, including the following: a conviction for an offence involving violence or dishonesty, of a sexual nature or against minors, or for any other offence that is relevant to the nature of the services provided by our organisation.

For any questions or queries please review our FAQs | Ambition Institute Careers (pinpointhq.com) in the first instance. If we've not addressed your question in this section, please email us at jobs@ambition.org.uk

As an employer, we have a responsibility to prevent illegal working in the UK by ensuring that our employees have the right to work in the UK. Therefore, as part of the recruitment process to verify your eligibility you will be required to produce relevant documentation.

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Location:: Birmingham, England, United Kingdom
Salary:: £60,000 - £80,000
Job Type:: FullTime
Category:: Other

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