Application Analyst

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Direct message the job poster from Paladone

Location: Shoreham-by-Sea (Hybrid working)

We’re looking for an Application Analyst to join our growing IT team. This is an exciting opportunity to play a key role in supporting and developing Paladone’s core applications, working closely with business stakeholders to ensure our systems meet the needs of a fast-paced, global business.

You’ll be the go-to person for technical support, troubleshooting, and configuration of applications helping colleagues resolve issues, optimising system performance, and assisting with the rollout of new tools and updates.

If you enjoy problem-solving, are confident in communicating technical information to non-technical users, and want to grow your skills in a dynamic business, we’d love to hear from you.

Who are Paladone?

Paladone is a wholesale giftware company with offices and teams working globally. Our mission is to create winning trend life lifestyle products that put a smile on the faces of our customers globally.

Along with our own branded products, we offer a comprehensive range of licensed giftware. We work with many exciting mainstream brands such as Disney, Harry Potter, Marvel, and DC Comics.

Who are WeCool toys?

WeCool Toys is a Global Designer and Manufacturer of Dynamic Toys, Crafts, Compounds and more. We own, operate, and manage all vertical and horizontal production, package, export and distribution processes.

WeCool Toys is a new member of Paladone Group Holdings

What you’ll be doing

  • Application support: Respond promptly to support requests, troubleshoot issues, and provide guidance and training to end-users.
  • Incident resolution: Investigate and resolve issues, working with internal teams and external partners where necessary, while documenting solutions for future reference.
  • Application configuration & implementation: Assist in the installation and configuration of new systems and upgrades, including testing and post-implementation support.
  • System optimisation: Monitor application performance, identify areas for improvement, and recommend enhancements to boost efficiency and user experience.
  • Stakeholder engagement: Work closely with business stakeholders to understand their needs and translate them into system updates, enhancements, and projects.
  • Documentation: Maintain accurate records of configurations, processes, issue resolutions, and training materials to support end-users.
  • Continuous improvement: Stay up to date with industry trends and best practices, bringing forward new ideas and approaches to support business growth.

What we’re looking for

  • 1–2+ years’ experience in a technical support role.
  • Strong knowledge of IT systems and a problem-solving mindset.
  • Excellent communication and interpersonal skills.
  • Proficiency with Office 365.
  • A collaborative and proactive approach with strong attention to detail.
  • Knowledge of ERP, PLM and data integrations.
  • Experience with Microsoft Navision (Nav).

ERP experience is not essential but if you’ve worked with Navision, that would be a real advantage.

What we offer in return

  • Holiday & Work-Life Balance: 25 days holiday plus Bank Holidays, Holiday Buy & Sell Scheme, flexible hours, hybrid working (1–2 days WFH), Christmas closure, shorter working day on your birthday.
  • Financial Benefits: Staff discount (35% off wholesale), bonus opportunities, access to financial advisors, discounted legal services, tech & furniture purchase scheme.
  • Health & Wellbeing: Paid medical/dental time off, free eye tests, flu vaccinations, wellbeing days, cycle-to-work scheme, mental health support and coaching.
  • Social & Culture: Funded social events, annual sports day, company Christmas party, team social budget, social & sports committees.
  • Learning & Development: Tailored training plans, ILM leadership courses, LinkedIn Learning, and opportunities to earn qualifications.
  • Recognition & Reward: Annual pay review, performance bonus, long service awards, employee benefit trust, kudos portal, refer-a-friend scheme.

What’s next?

If you are ready to join the Paladone team, click apply and submit your CV and covering letter. We aim to respond to all applicants within 10 working days.

Please note: The successful candidate will be required to work onsite at our Shoreham-by-Sea office 3–4 days per week.

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Location:
Shoreham-By-Sea, England, United Kingdom
Salary:
£80,000 - £100,000
Job Type:
FullTime
Category:
IT & Technology

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