Associate Director - Pension Administration Operations

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Associate Director - Pension Administration Operations (Manchester, Birmingham, and Reading)

The Head of Sites for Manchester, Birmingham, and Reading will play a pivotal leadership role in managing and overseeing operations across multiple locations for our pensions administration services. With a focus on operational excellence, team leadership, and client satisfaction, the individual will ensure seamless coordination between sites, maintain compliance standards, and drive innovation within the organisation, working with peers to deliver consistent service across sites.

This role can be based in any of our city centre offices, but Manchester, Birmingham, or Reading office is preferred, with a hybrid work style.

What does the role entail?

• Develop and implement a cohesive strategy for the seamless operation of the Manchester, Birmingham, and Reading offices.
• Align site-specific goals with the broader organisational objectives of the pensions administration department.
• Identify opportunities for efficiency improvements and foster a culture of innovation, continuous improvement, and collaboration.
• Ensure that each site operates efficiently, meeting deadlines and delivering high-quality pensions administration services.
• Monitor and maintain compliance with relevant regulations, standards, and policies across all sites.
• Oversee resource allocation to ensure optimal staffing levels and workload distribution across locations.
• Provide strong leadership to site managers and their teams, fostering a collaborative and supportive work environment.
• Identify training and development opportunities to enhance staff skills and capabilities.
• Lead by example, promoting a culture of respect, professionalism, and customer focus.
• Act as the primary point of contact for key clients and stakeholders, ensuring their needs are met and expectations exceeded.
• Represent the sites in senior management meetings and provide updates on operational progress and challenges.
• Build and maintain strong relationships with clients to support retention and growth.

What we’re looking for

• Proven experience managing multiple sites or large teams within pensions administration or financial services.
• Strong leadership and people management skills, with the ability to inspire and motivate diverse teams.
• Deep understanding of pensions administration processes, regulations, and best practices.
• Excellent written and verbal communication skills, capable of engaging stakeholders at all levels.
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
• Willingness and ability to travel between Manchester, Birmingham, and Reading, as required.
• Experience with change management and process optimization.

What you can expect in return

• A competitive salary and market-leading bonus scheme with stretch targets for high performance.
• Study support to help achieve professional qualifications, with salary increases for exam passes.
• Development and training opportunities to support your career ambitions.
• A friendly, supportive team to help you deliver your best work.

You can find out more about us and the benefits we offer here: Isio – Careers & Benefits

What’s next?

Click on the ‘apply’ button and follow the simple online application process.

At Isio, we are committed to fostering an inclusive, equitable, and diverse workplace where colleagues feel they belong, regardless of background or differences. We uphold values of respect, fairness, and inclusion in our actions and decisions. We believe that adhering to these principles creates a stronger, more innovative, and supportive environment for all, and ensures our advice and support to clients is more creative, insightful, and impactful.

We have offices across the UK, many of which offer a hybrid, flexible approach to work to help create a work-life balance that suits you. Isio Group is an equal opportunities employer and welcomes applications from all qualified candidates. If you require reasonable adjustments at any stage of the recruitment process, please email hrrecruitment@isio.com

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Management and Manufacturing

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