Associate Director - Pension Administration Operations

Join us to apply for the Associate Director - Pension Administration Operations role at Isio.

Location: Manchester, Birmingham, or Reading (preferred), with a hybrid workstyle.

About the Role

The Head of Sites for Manchester, Birmingham, and Reading will lead operations across multiple locations for our pensions administration services. The role focuses on operational excellence, team leadership, client satisfaction, compliance, and innovation, ensuring seamless coordination between sites.

Responsibilities

• Develop and implement strategies for the Manchester, Birmingham, and Reading offices.
• Align site goals with organizational objectives.
• Identify efficiency opportunities and foster innovation.
• Ensure operational efficiency and quality standards.
• Maintain compliance with regulations and policies.
• Oversee resource allocation and staffing.
• Lead and develop site managers and teams.
• Promote a positive, professional, and customer-focused culture.
• Manage relationships with clients and stakeholders.
• Represent sites in senior management meetings.

Candidate Profile

• Experience managing multiple sites or large teams in pensions or financial services.
• Strong leadership and people management skills.
• Deep understanding of pensions administration and regulations.
• Excellent communication skills.
• Analytical and problem-solving abilities.
• Willingness to travel between sites.
• Experience with change management and process improvement.

Benefits

• Competitive salary and bonus scheme.
• Study support and professional development.
• Supportive team environment.

Learn more about us and our benefits at Isio – Careers & Benefits.

Next Steps

Apply online by clicking the ‘apply’ button.

We value diversity and are committed to an inclusive workplace. For adjustments during the recruitment process, contact hrrecruitment@isio.com.

Additional Details

• Employment type: Full-time
• Job function: Management