Overview

Business Analyst will be working for a Global Company based in Central London to work on a 12-month contract to assist with a new ServiceNow Implementation. This ServiceNow Business Analyst will be joining their Project Management team, working alongside a Senior Project Manager, assisting them in the delivery of a business-critical ServiceNow project.

Responsibilities

• Inside IR35
• Solid Business Analysis, specialising in the area of ServiceNow ITSM
• Experience in designing and implementing ServiceNow Solutions
• Converting high-level Business Requirements and User Requirements into functional specifications and documenting
• Requirement statements are complete, concise, traceable, feasible and are detailed to the required standards
• Process Mapping from business services from end-to-end
• Preparing, organising and leading workshops, interviews and facilitating groups, identifying business needs and objectives, analyse data to produce meaningful requirements
• Specific exposure to Business Change and Business Improvement Projects
• Ability to deal with both internal and external suppliers making sure roadmaps are complete
• Ability to document and translate technical requirements into the live environment
• Experience of user journeys
• Stakeholder management and analysis
• Large Scale / Enterprise Infrastructure project experience
• Hybrid working 1-2 days per week on-site could be required
• Professional Services experience would be an advantage - Financial, Insurance, Legal

Qualifications / Skills

• Strong business analysis skills with a focus on ServiceNow ITSM
• Experience converting requirements into functional specifications
• Process mapping and workshop facilitation experience
• Experience with stakeholder analysis and management
• Experience with large enterprise projects and cross-functional teams
• Flexible approach to managing a high workload and changing priorities with tight deadlines

Contract and Working Arrangements

Location: Central London (hybrid 1-2 days on-site).

Contract: 12 months, ServiceNow implementation project.

Inside IR35

EEO statement: VIQU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.