Overview

Business Analyst - IT Projects and Programmes

National Services Scotland (NSS) is a national NHS Board operating at the heart of NHSScotland, providing support and advice at strategic and operational levels. NSS supports customers to deliver services more efficiently and effectively and offers shared services on a national scale using best-in-class systems and standards. Our priority is to improve the health and well-being of the people of Scotland, working with Health and Social Care colleagues to deliver fit-for-purpose solutions and systems that help stakeholders free up resources for essential services.

The Post: To meet increasing demand from internal NSS customers, NHS Boards, Scottish Government, and the wider Public Sector in Scotland, NSS Digital & Security is recruiting a Business Analyst. The core purpose of the Digital & Security organisation is to provide world-class digital and security expertise, solutions, and services to our customers. Using various Business Analysis tools and techniques, the post holder will help our customers plan and implement their strategies to support the health and well-being of the people of Scotland.

You Will Be Responsible For

• Iterative design which meets the needs of the business and aligns with the organisation’s strategic direction.
• Understanding customer business needs and requirements, and shaping and refining business solutions to meet those needs.
• Guiding and advising clients to deliver solutions aligned to the future technology architecture.
• Working as part of multi-disciplinary project delivery teams to ensure solutions are aligned with agreed outcomes and roadmaps.

Role

Additionally, for this post, the BA supports gathering user research for data-improvement use cases across the organisation, including:

• Provide analysis support for data-improvement use cases
• Work on quantitative and qualitative benefits
• Support further user research and evaluation of data products and outcomes

The Candidate

You must be educated to degree level or have equivalent demonstrable experience. Knowledge and experience of working in a project-delivery environment is required. You must be able to work collaboratively across multi-functional teams and establish credibility with customers and staff at all levels. The post holder must have working knowledge of agile methodology and be able to apply the agile mindset to all aspects of work.

Location and Working Pattern

Gyle Square, Edinburgh or Delta House, Glasgow. Currently hybrid working. Monday to Friday, 37 hours per week. It is a condition of employment that you must live and remain a resident within the UK for the post in which you will be employed with NSS.

Benefits

Our benefits package includes pension scheme, comprehensive work-life balance policies, occupational health services, learning resource centres and discounted leisure, financial and shopping benefits. HR Benefits Brochure.

Inclusion

NHS National Services Scotland (NSS) is a national board and an anchor institution. We aim to be a diverse and inclusive organisation where everyone feels welcome. Flexible working supports balance between personal and professional responsibilities. NSS offers learning and development opportunities to support diversity, inclusion and mental health. Equal opportunities employer and an accredited Disability Confident Leader; we guarantee to interview all disabled applicants who meet minimum criteria. For reasonable adjustments, contact the Recruitment Team at NSS.wfrs@nhs.scot.

Further Information

For an informal discussion on the post, please contact Gillian Murphy, Senior Business Analyst via email gillian.murphy7@nhs.scot. Closing date for completed applications is Friday 3rd October 2025. Further information on NSS is available at https://www.nss.nhs.scot/. Please note most correspondence is sent by e-mail; check your e-mail regularly (including junk folders).

Notes

NHS National Services Scotland is an equal opportunities employer and, as a committed participant in the Disability Confident scheme, guarantees to interview all disabled applicants who meet minimum criteria for vacancies.