Claims Team Leader

New Yesterday

# # **Primary Details**Time Type: Full timeWorker Type: EmployeeTo manage the day to day activities of a team of Claims staff, directing, monitoring and controlling the handling of Claims within the control of the team.**Claims Team Leader****Leeds/Hybrid****The Opportunity:**To manage the day-to-day operations of a team of Claims staff, providing clear direction, oversight, and support to ensure the effective and compliant handling of claims within the team's remit.**Your new role:*** Monitor processes and procedures to ensure compliance with both statutory and corporate service standards and statutory regulations* Process Claims via the relevant QBE systems to ensure Claims are settled at optimum figures with minimal leakage* Maintain efficient handling of their own caseload to ensure the prompt timely and effective handling of Claims* Resolve customer service issues ensuring their prompt and timely resolution to meet our service standards* Deal with complaints in a timely manner and Treat Customers Fairly so as to meet our service standards and our regulatory obligations* Work with Underwriters and claims relationship managers to ensure that client relationships are maintained or improved if required* Produce weekly Claims statistics to the Claims management team to enable effective monitoring of Claims* Supervise a team of Claims staff ensuring that the overall output and quality of the service provided by the team is within specified levels* Assist in developing a culture of empowering staff in order that the performance of both individual and the team continuously improves* Act as a referral point for members of the team so that their technical or procedural queries are dealt with.* Ensure PMP and PDP in place at all times for all members of the team to support company people management goals* Liaise with Manager to identify training needs within the department so that learning solutions can be planned and implemented**About You*** Strong organizational and analytical skills, able to prioritize* Good interpersonal and communication skills* Able to use MS office applications, Word, Excel, Access, PowerPoint* Able to communicate effectively orally and in writing* Able to produce detailed reports at various levels At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA.We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation ().With more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.To find out more about why you should work for QBE, visit our**At My Best - QBE Benefits**You are more than your work – and QBE is more than a workplace, which is why we provide you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally.**30 days holiday a year** with the option to buy up to 2 additional days.**Flexible working** - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.**Pension –** you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.**Private medical insurance** – we fund fully comprehensive private medical cover for you and all the family.**Family friendly policies** – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.**Short term remote work abroad** - you can request up to 20 days per year to work remotely from certain locations abroad.**Sustainable investing** - we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet's future, as well as your own. **Cycle-to-Work** – benefit from regular exercise whilst making your commute greener and cheaper, select a bike and/or accessories up to the value of £5,000.To find out more visit ourReward Page**QBE Awards**Some of the award’s QBE are proud to have won, been a finalist for, and shortlisted for include;**AXCO Global Insurance Awards 2024 Winner:** Network Management of the Year**Insurance Business UK 5-Star Cyber Awards 2024:** QBE rated as a 5-Star Cyber Insurer**UK IT Industry Awards 2023 Winner:** Green Technology Innovation of the Year**Working Dads Employer Awards 2023 Winner:** Parental Policies Award**Insurance Post British Insurance Awards 2023:** QBE rated as a 5-Star EmployerYou can view all our awards**Inclusion of Diversity**We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women’s Empowerment Principles and Race at Work charter helps keep us accountable and transparent. For more information on our strategy targets please take a look at our**Accessibility**Here at QBE, we are promoting an accessible workplace for all, which includes supporting candidates to perform at their best during their recruitment process. If you require any accommodations, please make your Talent Acquisition contact aware.**ESG & Sustainability**At QBE, we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future. Our three key focus areas include fostering an orderly and inclusive transition to a net-zero economy, enabling a sustainable and resilient workforce, and partnering for growth through innovative, sustainable, and impactful solutions. For further information regarding QBE’s sustainability targets, including our net-zero pledges and inclusion of diversity targets, and our award-winning impact investment initiative ‘Premiums4Good’, please visit our and read our latest Sustainability ReportIf you have a passion to contribute to QBE’s vision of enabling a more resilient future for our customers and the community, we encourage you to apply! Simply click the “apply” button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role.APPLY NOW and let’s make it happen!**Skills:**Analytical Thinking, Claims Administration, Claims Resolution, Complaint Management, Critical Thinking, Customer Service, Customer Value Management, Insurance, Intentional collaboration, Managing performance, Prioritization, Process Improvements, Risk Management, Team Development, Team ManagementHow #J-18808-Ljbffr
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Location:
Leeds, England, United Kingdom
Salary:
£80,000 - £100,000
Job Type:
FullTime
Category:
Finance

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