Join to apply for the Compliance Officer role at Oxford International Education Group

Job Purpose To support the university partnerships division on all matters relating to international student’s compliance duties to ensure that the pathway division at Oxford International Education group fulfils its responsibilities and maintains its Student Sponsor licence under the UK Visa’s and Immigration (UKVI) Points Based System (PBS).

Location: Hybrid/London Type of contract: Permanent Salary: Competitive

Who we are: Oxford International Oxford International Education Group is a renowned institution dedicated to providing exceptional educational experiences to international students. With a global presence and a commitment to academic excellence, we strive to empower students to achieve their full potential and thrive in a dynamic, interconnected world. We are proud of our culture and have recently been officially certified as a Great Place to Work.

Main Duties And Responsibilities

• To support operational decisions on matters of student route sponsorship for applicants/students.
• Maintain up to date knowledge of UKVI requirements and an overview of the Tier 4/Student route points-based system.
• To issue CAS and ensure all CAS are assigned within the agreed service level.
• To monitor student route visa application decisions, highlighting any discernible patterns or concerns at an early stage.
• To monitor visa outcomes and follow-up with students, agents, and the global recruitment team within agreed service levels.
• To receive and process Visa refusals on Intrinsiq, assessing eligibility for a new CAS if appropriate.
• To update, withdraw and add sponsor notes to unused CAS as appropriate.
• Assist in the checking and vetting of documents and issuing of Confirmation of Acceptance of Studies (CAS) for Student route applicants.
• To assist in training staff where appropriate on the technical process of uploading CASs and the UKVI requirements for requesting a CAS.
• To ensure the timely reporting to UKVI of any relevant change in circumstances via the appropriate channels.
• To immediately alert the Head of Admissions & Compliance Manager of any identified risk to student route compliance, and to support with an effective and timely resolution.
• Assist with the monitoring and tracking of attendance and engagement of international students, liaising with other departments within the business where necessary.
• To respond to queries from UKVI, or any other external body in an appropriate manner.
• Respond to e-mails, telephone calls and assist with face‑to‑face enquiries in connection with UKVI compliance duties.
• Conduct and vet student interviews in order to ascertain credibility and study intent.
• Assist with any other such duties within the scope and spirit of the job title.

Planning & Organising

• Plan and manage own work load to ensure that SLA’s are achieved at all times. This will include the need to prioritise own workload on a daily basis.

Relationships & Communication

• To build strong internal working relationships and establish regular lines of communication with Admissions Officers based both overseas and within the UK, the global recruitment teams as well as senior management and other key stakeholders.

Person specification

Legal Requirements

• Eligibility to live and work in the UK
• Satisfactory Enhanced DBS Disclosure

Education / Qualifications

• Educated to a degree level or equivalent, this position requires someone to navigate the complex, challenging and constantly changing immigration compliance environment.
• A second language (Desirable)

Knowledge & Experience

• Experience of working in a process driven environment.
• Evidence of technical understanding of UKVI regulations and requirements in relation to Tier 4/Student route.
• Methodical with great attention to detail with a high degree of accuracy.
• A flexible approach to work, with the ability to prioritise a busy workload, manage shifting demands and ensure deadlines are met.
• High level of computer literacy – confident in the use of Microsoft Excel, Word and Outlook and student data systems.
• Administration skills to plan and organise their time effectively.
• To work with high level of autonomy as well as a team member.
• The ability to build and maintain effective working relationships with University staff, external agencies and other stakeholders.
• An understanding of the need for providing proactive and high-level customer service.
• Experience in understanding complex and detailed policies and procedures.
• Experience of working with colleagues across multiple locations (Desirable)

Personal attributes

• Communication skills to be able to communicate effectively and with credibility to a diverse audience.
• Be able to solve problems and make decisions.
• Results orientated, ambitious and highly self‑motivated.
• Be able to provide and receive constructive criticism to and from peers.
• Able to empathise with colleagues, customers and other stakeholders.

Other Requirements

• A flexible approach to working hours and location, including a willingness to travel, locally, nationally or overseas, as required.

This job description is provided as a guide to the role. It is not intended to be an exhaustive description of duties and responsibilities and may be subject to periodic revision.

Oxford International is committed to safeguarding and promoting the welfare of children, and applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service. This role involves working with children and is exempt from the Rehabilitation of Offenders Act 1974.

Oxford International is an equal opportunity employer. Every applicant and employee has the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.