Overview

We are looking for a CRO Analyst, who will be at the centre of our digital optimisation team, helping shape how customers experience easyJet holidays online. Using tools like Contentsquare and Google Analytics, the CRO Analyst will dive into customer journeys, spot what's working, and flag what isn't.

As our CRO Analyst, you'll turn data into insight and clear explanations that help your colleagues understand what customers are doing, and why. You'll be creating reports, building cases for change, and working with teams across digital, tech, commercial, and customer to bring those changes to life.

You'll help us figure out where people are dropping off, what's causing frustration, and where we're making things harder than they need to be, as well as what we're getting right and how we can do more of it.

This work will feed directly into our testing programme. You'll help the CRO team shape their hypotheses, track live experiments, and report back on the results. You'll bring clarity and focus to what we test, when, and why. You'll be analysing A/B tests, measuring outcomes, and making sure everything we do is backed by evidence. You'll also support the wider business by turning digital insight into action, helping teams see the impact of what they do online.

You'll keep improving how we gather feedback, how we present findings, and how we help others act on the insights you uncover. Your input will help drive smarter decisions and a better digital experience for every customer.

We're looking for somebody who has worked in a digital analytics or CRO role before, and understands how optimisation fits into a broader digital strategy. You'll have worked alongside agile development teams, have experience with Contentsquare, and know how to pull meaningful insights that help improve the customer experience.

You'll have used A/B testing platforms such as Optimizely and it would be great if you're familiar with tools like Hotjar or Userlytics, but it's your ability to turn user behaviour into clear, useful insight that matters most.

You know how to use data to support ROI cases and back up business decisions. You've worked with a wide range of stakeholders and can explain what the data's saying in a way that makes sense to everyone. You've set up reporting processes, built regular insight reports, and played a part in embedding data driven thinking across teams. Finally you're confident working with data in Excel, especially when it's coming from tools like GA4.

About easyJet holidays

In 2019 we launched our easyJet holidays business, with a mission to provide brilliant holidays at unbeatable prices. We want to lead the industry by making sustainable travel affordable and accessible to everyone - and to do this we're building remarkable teams with modern ways of working.

By joining us you'll be part of the UK's fastest growing tour operator and a company named as one of the Best Workplaces in Travel. You'll be given autonomy to do your job, a platform to share your ideas, and you'll get to work with the very best people in the industry - all to create experiences that customers will remember forever.

Make a difference with your next role. Make it easyJet holidays.

Benefits

In addition to your competitive base salary, we offer an all-inclusive benefits package which includes our company-wide bonus scheme and a 5% pension contribution. We offer a variety of share options and life assurance, and we have an impressive range of flexible benefits that you can tailor to your needs.

You'll have access to heavily discounted flights for yourself and your loved ones, as well as free easyJet Plus membership, annual holiday vouchers, and a generous annual leave entitlement.

Working model & Location

The role is full-time and based at our easyJet holidays HQ near Luton Airport. We operate a hybrid working model of 3 days per week in the office.