Customer Service Executive - Longfield, Kent

Are you an experienced customer service professional with strong organisational skills and a passion for building lasting client relationships? We’re looking for a Customer Service Executive to join a forward-thinking business in Longfield, Kent. This hybrid role offers the opportunity to play a key part in supporting contracts, customer accounts, and administration.

Key Responsibilities

• Provide excellent customer service, handling queries and orders with professionalism and empathy
• Act as the main contact for a group of customers, building strong and trusted relationships
• Support fleet contracts by coordinating with clients, internal teams, and third parties to ensure successful delivery
• Process orders, customer returns, and special instructions accurately and efficiently
• Provide admin and technical support, including arranging fittings and preparing quotes or documentation for the sales team
• Maintain accurate records on company systems (CRM/Navision) to ensure data integrity
• Build product knowledge and stay up to date with market developments to provide the best solutions for customers
• Proactively resolve challenges, managing customer expectations effectively at every stage

About You:

• 3+ years’ customer service experience, ideally in a role involving order processing or contract support
• Business-to-business experience is a must
• Strong communication skills, both verbal and written
• Excellent organisational skills and attention to detail
• Confidence in using systems and processes (CRM/Navision knowledge desirable)
• A proactive and adaptable approach, with the ability to stay calm under pressure

What’s on Offer

• Salary of £30,000 per annum
• Discretionary bonus scheme
• Hybrid working: 3 days in the office, 2 days from home
• Supportive, collaborative working culture with opportunities to learn and grow
• Monday – Friday, 8:30am – 5:00pm

Seniority level

• Executive

Employment type

• Full-time

Job function

• Customer Service and Administrative

Industries

• Manufacturing and Construction