Overview

We’re Kingfisher, a team of over 74,000 people bringing Kingfisher brands and services to life. We aim to become the leading home improvement company and grow the largest community of home improvers in the world. We are looking for a Senior Operations Analyst to join our Data Platforms team to provide operational support to the data community, investigate and resolve operational issues, and deliver Databricks best practices. This role is based at our Paddington office on a hybrid basis (2-3 days per week in the office).

We are open to flexible and agile working arrangements and offer a blend of working from home and offices in London, Southampton, and Yeovil. We encourage you to talk to us about how we can best support you.

We welcome applicants from all backgrounds and are committed to equal opportunities for all colleagues, future colleagues, and applicants regardless of age, gender, marital or civil partnership status, colour, ethnic or national origin, culture, religious belief, political opinion, disability, gender identity or expression, or sexual orientation.

Responsibilities

• Work with TCS colleagues and delivery teams to ensure that all data incidents are managed successfully and resolved within agreed timescales.
• Collaborate with the Service and Operations Manager to identify and develop improvements and automations that enhance the customer experience.
• Ensure timely and accurate incident and maintenance communications are available to colleagues.
• Support the delivery of audits and usage reporting.
• Work with the delivery and platform teams to create a forward-looking capacity plan for the data platform.
• Partner with Data DevOps, TCS, and delivery teams to identify and implement improvements to the technical operational support provided.
• Apply a data-driven, collaborative approach within a complex global organisation.
• Demonstrate experience in a Databricks environment with a focus on best-practice user query tuning.
• Show technical training experience, particularly in SQL.
• Experience working in highly matrixed organisations with internal and external stakeholders.
• Use data to identify trends, generate insights, and solve problems.
• Resolve issues and drive improvement initiatives, iterating and evolving processes and ways of working.
• Ability to work across multiple teams and drive success beyond organisational boundaries.

Beahviours (Be described as Kingfisher Behaviours)

• Be Customer Focused – constantly improving our customers’ experience
• Be Human – acting with humanity and care
• Be Curious – thrive on learning, thinking beyond the obvious
• Be Agile – working with trust, pace and agility
• Be Inclusive – acting inclusively in diverse teams to work together
• Be Accountable – championing the plan to deliver results and growth

At Kingfisher, we value the perspectives that new team members bring and encourage you to apply even if you do not feel you meet 100% of the requirements. We offer an inclusive environment and support experimentation and growth. Learn more about Diversity & Inclusion at Kingfisher.

Benefits

• Private Health Care (AXA) – available after joining within three months or at annual renewal
• Kingfisher Pension Scheme – auto-enrolment, 8% employee contribution for up to 14% company contribution
• 25 Days’ Holiday, plus bank holidays
• Staff Discount – 20% at B&Q and Screwfix after 3 months
• Kingfisher Share Incentive Plan (SIP) and Share Save options
• Life Assurance (x4 Salary or x1 Salary depending on plan status)
• Competitive Bonus scheme

Application Process

1. Step 1: Application — Submit your application via the Kingfisher Careers website.
2. Step 2: Review — Talent Acquisition will assess progression.
3. Step 3: Interview 1 — Telephone interview with a recruiter.
4. Step 4: Interview 2 — In-person or virtual interview.
5. Step 5: Feedback — Recruiter shares feedback and offer details if successful.

Interested? Apply now and help us power the possible.