As the Head of Sales Operations, you will provide central oversight and coordination of sales activities across Bellrock Consulting’s regional sales teams. This is a pivotal role in the growth of the division, ensuring consistency, efficiency, and strategic alignment across sales operations. Working closely with regional MDs, their sales teams, the marketing and communications function, and the central commercial team, you will enable Bellrock’s property consulting business to grow through data‑driven insight, maximised cross‑sell, streamlined processes, and effective campaign delivery.

CRM & Data Management

• Custodian of HubSpot CRM platform utilisation across the property consulting business.
• Maintain high standards of data integrity, including regular auditing and cleansing of client and pipeline records.
• Champion CRM adoption across the sales teams, providing training, guidance, and support where needed.
• Work with the Head of CRM to develop dashboards and analytics tools within HubSpot to give real‑time visibility of sales performance.
• Work with IT and central business systems teams to integrate CRM with other business platforms.
• Support the divisional Finance Business Partner reflecting the sales pipeline and revenues in P&L forecasting (pipe to P&L).

Sales Performance, Modelling & Reporting

• Produce weekly, monthly and quarterly sales reports for the Managing Director and ELT.
• Track key performance metrics, including pipeline value, win/loss rates, lead conversion and revenue forecasting.
• Use advanced Excel modelling to analyse sales performance, identify trends and run what‑if scenarios for planning.
• Build and maintain sales and revenue forecasting models that inform strategic decision‑making.
• Provide insights and recommendations to improve targeting, productivity and conversion.
• Support annual budget and target‑setting processes with robust modelling and data‑driven input.
• Undertake a quarterly and annual ROI assessment of the Consulting sales team.

Marketing Alignment & Campaigns

• Partner with the Marketing & Communications team to design and deliver targeted campaigns that generate qualified leads.
• Track and report on campaign outcomes, measuring ROI and lead quality.
• Ensure sales teams follow up on marketing‑generated leads in a timely and consistent way.
• Contribute to the development of thought leadership, case studies and collateral to support sales activity.
• Co‑ordinate participation in conferences, events and sponsorship opportunities to maximise brand visibility.

Commission, Incentives & Governance

• Administer the Sales Commission Scheme in Consulting, ensuring payments are accurate, timely and compliant with company policy.
• Provide transparent reporting on commission calculations to regional MDs, sales teams, payroll and Finance.
• Recommend adjustments to incentive structures to align with business priorities and drive desired behaviours.
• Ensure governance and compliance with internal policies and external regulations relating to sales performance and remuneration.

Strategic Contribution

• Support the Managing Director in shaping sales strategy and growth initiatives.
• Provide input into service development and pricing models based on market intelligence.
• Benchmark Bellrock’s sales operations processes against competitors and best practice.
• Contribute to major bids and proposals by coordinating resources and ensuring accurate data presentation.
• Act as a trusted adviser to senior leadership on sales effectiveness and market opportunities.

Qualifications

• Proven experience in sales operations, ideally within professional services, property or consultancy environments.
• Strong knowledge of CRM systems (HubSpot preferred), data reporting and sales analytics.
• Advanced Excel skills, including pivot tables, Power Query, macros, scenario modelling and dashboard design.
• Strong financial and sales modelling capability, with experience of forecasting and scenario analysis.
• Knowledge of sales incentive structures, commission schemes and governance processes.
• Understanding of marketing campaign planning, execution and measurement.
• Relevant academic qualifications (degree level preferred) in business, economics, data analytics or related discipline.
• Professional sales operations or CRM certifications (e.g. HubSpot, Salesforce or equivalent) desirable.

Core Qualities & Attributes

• Commercially astute with a strong understanding of sales drivers and business performance.
• Proactive and solutions‑oriented, able to identify issues early and implement improvements.
• Excellent organisational and time‑management skills, able to prioritise across multiple regions and stakeholders.
• Strong communicator with the ability to influence and engage senior stakeholders.
• Collaborative team player who can work across functions and build strong internal networks.
• High level of integrity and discretion in handling sensitive data, performance metrics and remuneration information.
• Resilient and adaptable, comfortable working in a fast‑paced, evolving environment.
• Highly analytical and data‑driven, with the ability to translate complex information into actionable insights.

Benefits

• 25 days annual leave plus bank holidays plus an additional day as a thank you.
• Salary‑exchange pension scheme.
• Life cover, paid sick leave, health assurance and employee assistance and wellness programme.
• Enhanced maternity, paternity and adoption leave.
• Salary sacrifice schemes, Cycle to Work and Holiday purchase schemes.
• Offers and discount scheme designed to save money on everyday shopping and essentials.
• Cashplan.
• MotorSave scheme.

Location & Working Hours: This role requires working from home plus another location based in Paddington, London, Monday to Friday, 08:30 am to 05:00 pm.