Bellrock is the trusted challenger in UK property services. Driven by insights, powered by technology, and delivered by talented people, we are redefining how real estate is managed. Since 2003, our people-first and technology-led approach has helped organisations across the UK transform their estates into high-performance, sustainable environments. Through our integrated service model—spanning Technologies, Consulting, Critical Engineering & Jordon, and Intelligent Asset Care—we deliver compliance, quality, and operational excellence while reducing cost and carbon impact. Our award-winning Concerto IWMS platform, together with mobile solutions from Mobiess and energy analytics from InMetriks, enables smart, data-led estate management at scale.

As the Head of Sales Operations, you will provide central oversight and coordination of sales activities across Bellrock Consulting’s regional sales teams. This is a pivotal role in the growth of the division, ensuring consistency, efficiency, and strategic alignment across sales operations. Working closely with regional MDs and their sales teams, the marketing and communications function, and the central commercial team, you will enable Bellrock’s property consulting business to grow through data-driven insight, maximised cross-sell, streamlined processes, and effective campaign delivery.

Responsibilities

• Act as the central coordination point for all sales operations activity across the property consulting regions.
• Develop and embed standardised account management and sales processes, ensuring consistency, efficiency, and compliance across teams.
• Support regional sales teams in developing and executing local sales plans aligned with national strategy, and targeting new business accounts and inbound cross-sell targets.
• Monitor and balance workload across sales teams to optimise coverage and ensure timely client responses.
• Act as the liaison between sales, commercial, and marketing to ensure joined-up activity.

CRM & Data Management

• Custodian of HubSpot CRM platform utilisation across the property consulting business.
• Maintain high standards of data integrity, including regular auditing and cleansing of client and pipeline records.
• Champion CRM adoption across the sales teams, providing training, guidance, and support where needed.
• Work with the Head of CRM to develop dashboards and analytics tools within HubSpot to give real-time visibility of sales performance.
• Work with IT and central business systems teams to integrate CRM with other business platforms.
• Support the divisional Finance Business Partner reflecting the sales pipeline and revenues in P&L forecasting, i.e. pipe to P&L.

Sales Performance, Modelling & Reporting

• Produce weekly, monthly, and quarterly sales reports for the Managing Director and ELT.
• Track key performance metrics, including pipeline value, win/loss rates, lead conversion, and revenue forecasting.
• Use advanced Excel modelling to analyse sales performance, identify trends, and run “what if” scenarios for planning.
• Build and maintain sales and revenue forecasting models that inform strategic decision-making.
• Provide insights and recommendations to improve targeting, productivity, and conversion.
• Support annual budget and target-setting processes with robust modelling and data-driven input.
• Undertake a Quarterly and annual ROI assessment of the Consulting sales team.

Marketing Alignment & Campaigns

• Partner with the Marketing & Communications team to design and deliver targeted campaigns that generate qualified leads.
• Track and report on campaign outcomes, measuring ROI and lead quality.
• Ensure sales teams follow up on marketing-generated leads in a timely and consistent way.
• Contribute to the development of thought leadership, case studies, and collateral to support sales activity.
• Coordinate participation in conferences, events, and sponsorship opportunities to maximise brand visibility.

Commission, Incentives & Governance

• Administer the Sales Commission Scheme in Consulting, ensuring payments are accurate, timely, and compliant with company policy.
• Provide transparent reporting on commission calculations to regional MDs, sales teams, payroll and Finance.
• Recommend adjustments to incentive structures to align with business priorities and drive desired behaviours.
• Ensure governance and compliance with internal policies and external regulations relating to sales performance and remuneration.

Strategic Contribution

• Support the Managing Director in shaping sales strategy and growth initiatives.
• Provide input into service development and pricing models based on market intelligence.
• Benchmark Bellrock’s sales operations processes against competitors and best practice.
• Contribute to major bids and proposals by coordinating resources and ensuring accurate data presentation.
• Act as a trusted adviser to senior leadership on sales effectiveness and market opportunities.

What does it take?

If you’re ready to be the energy that helps us build our business, share our success, and really own it as a Head of Sales Operations, you’ll need to have:

Your Skills, Knowledge, Qualifications

• Proven experience in sales operations, ideally within professional services, property, or consultancy environments.
• Strong knowledge of CRM systems (HubSpot preferred), data reporting, and sales analytics.
• Advanced Excel skills, including pivot tables, Power Query, macros, scenario modelling, and dashboard design.
• Strong financial and sales modelling capability, with experience of forecasting and scenario analysis.
• Knowledge of sales incentive structures, commission schemes, and governance processes.
• Understanding of marketing campaign planning, execution, and measurement.
• Relevant academic qualifications (degree level preferred) in business, economics, data analytics, or related discipline.
• Professional sales operations or CRM certifications (e.g. HubSpot, Salesforce, or equivalent) desirable.

Your core qualities and attributes

• Commercially astute with a strong understanding of sales drivers and business performance.
• Proactive and solutions-oriented, able to identify issues early and implement improvements.
• Excellent organisational and time management skills, able to prioritise across multiple regions and stakeholders.
• Strong communicator with the ability to influence and engage senior stakeholders.
• Collaborative team player who can work across functions and build strong internal networks.
• High level of integrity and discretion in handling sensitive data, performance metrics, and remuneration information.
• Resilient and adaptable, comfortable working in a fast-paced, evolving environment.
• Highly analytical and data-driven, with the ability to translate complex information into actionable insights.

Working arrangements

We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work from home plus another location based in Paddington, London, Monday to Friday, 08:30 to 17:00.

What can we offer you?

Upon joining Bellrock, you can expect a comprehensive benefits package including:

• 25 days annual leave plus bank holidays + 1 additional day as a thank you
• Salary exchange pension scheme
• Life cover
• Paid sick leave
• Health Assured employee assistance and wellness program
• Enhanced maternity, paternity and adoption leave
• Salary sacrifice schemes: Cycle to work
• Holiday purchase scheme of additional 5 days per year
• Offers and discount scheme designed to save money on everyday shopping and essentials
• Healthcare Cashplan
• MotorSave Scheme
• Refer a friend
• Liftshare
• Virtual GP

Ready to start shining? Our people are our passion, so we’re all about helping them to shine. If you’re ready to start your career journey with Bellrock, we’re ready to welcome you. It’s a great place to be - the light, the energy, the solution. You.