Overview

Lead Service Manager role at UK Home Office.

This role offers you the opportunity to join an exciting, fast-paced environment delivering ministerial commitments for the public, aligned to cutting-edge Hosting and infrastructure technologies and services.

Location: Croydon (hybrid 60% office attendance)

Salary: £64,300 plus allowance of up to £11,300

Advert Close Date: 18th September

Responsibilities

• Ensuring that the customer receives the highest level of network and connectivity services from the Enterprise Services teams and managed suppliers.
• Identifying appropriate internal and external suppliers to deliver services, working with them to agree the approach based on the defined outcomes.
• Effectively engaging with senior stakeholders, both internal and external, to ensure alignment and to manage challenges and escalations from the Service Management teams.
• Having accountability for initiatives that will drive continuous improvement across customer services, whilst protecting the integrity of existing services.
• Making decisions regarding cost reductions and opportunities based on supplier financial performance, subsequently managing suppliers to deliver accordingly.
• Acting as the main escalation point for the wider Service Management team, invoking the Home Office Government Digital and Data Profession risk escalation process when required and engaging relevant stakeholders in resolution activities.
• Identifying, managing and escalating network service risks appropriately to minimise disruption and ensure optimal service continuity.

Qualifications / Experience

• The application of Service Management within a Lean, Agile and DevOps methodologies across a range of Product-centric services within varying environments.
• Applying your expert knowledge of the various communications channels to effectively engage with stakeholders via the appropriate medium, adapting your approach where required.
• Understanding how your current work fits into broader Enterprise Services contexts and strategies so that deeper underlying problems and opportunities can be addressed and managed appropriately.
• Acting as the escalation point to directly manage supplier performance against commercial agreements, working with commercial teams to update contracts when required.
• Taking responsibility for service spending, ensuring actual costs are within budget and managing any over/underspend.
• Managing suppliers to SLAs/KPIs where they are in place as well as leading and directing teams to enable the day-to-day delivery of products/services.

How to apply

Please click on apply now where you will be redirected to the job advert and application portal.