At CareCo, we make every day easier for people.

As the UK's leading mobility retailer, our goal is to make sure that everybody who needs a helping hand not only gets one, but that they get the one that works for them. A career at CareCo is about being part of a team that helps to achieve that.

Our Learning & Development Partners are responsible for planning, designing, and delivering high quality blended learning experiences on a wide variety of topics throughout our organisation’s vast departments.

Our L&D Partners are expected to scope and create engaging online & face to face content, facilitate collaborative experiential workshops and evaluate learning application. Whilst also partnering with a dedicated area of the business providing support and coaching to develop the skills, and behaviors they needed to thrive in their roles and contribute to long-term business success.

This is a full-time permanent position, covering 40 hours over a Monday to Friday week (with the option to work from home for 1 day), based out of CareCo’s Braintree head office.

What are my responsibilities?

• Act as a partner to an allocated area of the business to fully understand their operations, practices and learning requirements. Working with them to ensure their learning and development needs are met.
• Project manage a range of operational initiatives that facilitate the delivery of high-quality learning and development activities.
• Scope and analyse the learning needs of the business to enable the effective planning and design of blended learning workshops that engage learners and develop practical skills.
• Develop a wide range of complementary blended learning materials and experiences that enable a culture of continuous learning and practical skill application (including experiential workshops, self-paced online learning, coaching, workbooks, etc.)
• The delivery and facilitation of face-to-face and online learning workshops that promote reflective practice, collaboration, experiential learning and action planning.
• Design and development of engaging and informative eLearning content (including videos, infographics, images, interactions, branching scenarios, etc.)
• Evaluate learning activities by collecting relevant data/information and analyse results for continuous improvement.
• Sourcing, commissioning and collaboration with external specialist suppliers
• Proactive involvement in a range of communication/marketing activities which drive employee engagement and learning participation.
• Identification and proposal of continuous improvement solutions

What experience & skills are required of me?

• Ability to apply knowledge of learning theory to create engaging blended learning experiences.
• Confident in analysing, designing/developing & delivering interactive learning interventions face-to-face and virtually.
• Experienced in the use of a range of learning evaluation techniques and able to identify continuous improvement actions.
• Up-to-date knowledge of the training industry and a dedication to providing high-quality and innovative learning solutions
• Excellent verbal and written communication skills – able to influence and collaborate effectively at all levels and across a range of varied departments
• Experienced in cost-effective sourcing, coordination & liaison with external learning suppliers.
• Highly organised & able to work at pace - organising and prioritising own workload, whilst coordinating multiple training activities.
• Excellent MS Office skills (in particular Outlook, Word, Excel & PowerPoint).
• Experience of animated video creation (Vyond) & eLearning instructional design and development (Articulate Rise & Storyline) is ideal, but not essential.
• Ideally, experience within a contact centre or customer service company.

What would working for CareCo offer me?

• Up to £45,000 per annum, depending on experience.
• 32 days annual leave (including bank holidays), with extra days when you stick with us.
• Access to our employee assistance programme, a 24-hour confidential helpline to support through any life issues.
• Access to CareMiles, our exclusive staff benefits platform, including a Cycle-to-Work scheme and multiple discounts at various high street brands and supermarkets!
• Free on-site parking and free yearly flu jabs.
• 25% employee discount.