Overview

We’re looking for remote sales consultants to join our Co-op Legal Services probate team. This is a full-time or part-time role, fully remote, working from home across England & Wales. We are a fast-growing, innovative business with a client-first approach and strong brand presence. You’ll meet with clients over the telephone and via video to discuss estates and probate planning. Training will be provided—no legal background required to start.

Base pay range

Sales Consultant – Probate: £29,000 base salary, average earnings £45,000 with uncapped bonus. Benefits include a monthly incentive scheme and pension with up to 10% Co-op employer contribution (£2,900). Work level 6B. Full time (37.5 hours) or part-time late shifts; Monday–Friday and one Saturday per month for 4 hours. Fully remote, across England & Wales.

What you’ll do

• Work closely with clients to understand their situation with an empathetic and considerate approach.
• Provide advice and information over the phone and via video on probate and estate administration to match client needs.
• Finalize sales once clients have decided the service is right for them.
• Work towards agreed KPIs and proactively manage opportunities and prospective clients.
• Use a case management system and a telephony system to manage work and client calls.

Qualifications

• Previous experience of consultative selling.
• Great communication skills with a positive, engaging, and empathetic approach.
• Proficiency in IT with the ability to learn new IT systems quickly.
• Emotional resilience and professionalism in difficult situations.
• Ability to work independently and as part of a remote team.
• Willingness to learn with a passion for self-development.

Why Co-op?

At Co-op, we are owned by our members. When you join us, you’re not just taking a job—you’re joining a movement that puts people and communities first and is powered by purpose. You’ll receive:

• Coaching, training and support to help you develop
• Wellbeing benefits to support physical and mental health
• Pension with up to 10% employer contributions
• Monthly incentive scheme
• 28 days holiday plus bank holidays (rising to 32 with service)
• Discounts on Co-op products and services
• Wagestream – access to part of your pay as you earn it

Building an inclusive work environment

We’re actively building diverse teams and welcome applications from everyone. We’re committed to inclusive work environments with equal opportunities, and we celebrate our differences. We also recognise the Disability Confident scheme and offer adjustments in recruitment where needed.

If you need reasonable adjustments to participate in recruitment, or would like to be considered under the Disability Confident scheme, please let us know when you apply. For more information on our recruitment process and commitments to diversity and inclusion, visit jobs.coop.co.uk/apply-process and colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.

Pre-employment checks will include SRA, credit, and DBS checks. Co-op does not offer visa sponsorship for this role. An online assessment (approx. 50 minutes) is part of the application process unless you are a current Co-op colleague.