Overview

Major Incident Manager – Location: Home Based | Length: 6 Month | Rate: Competitive Day Rate

Robert Walters is in partnership with an industry leading digital services business. Due to continued growth and acquisition, they are keen to appoint a Major Incident Manager on a 6-month contract. Fully Remote this is a home-based role.

Duties

• Develop end to end Major Incident Management process
• Lead/Develop team and its high performance
• Monitor team process/performance with KPI
• Support bid response, manage service offering development
• Develop playbooks and documentation
• Continuous development of processes
• Implement and develop processes
• Implement continual service improvement strategies
• Collaborate with process managers to deliver ITIL-aligned service
• Provide contract-specific Major incident reporting
• Apply ITIL Major Incident Management techniques

Qualifications

• ITIL v4 Foundation/Intermediate

Contract & Application

The contract opportunity is a 6-month contract paying a competitive day rate. For further information, please apply with an updated CV and reach out to Ajay Hayre on the contact details below.

About Robert Walters

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates