MI Analyst

Department: Operations

Employment Type: Permanent

Location: Morden, UK

Description

As a Management Information Analyst, you’ll play a key role in supporting the Safe Contractor management team by turning data into actionable insights. You’ll analyse business trends, deliver accurate forecasts, and provide meaningful analytics that guide data-driven decision making. Your work will directly contribute to driving continuous improvement and supporting the organisation’s long-term success.

What that means day to day

• Extract, analyse and interpret data to support business decision making within the context of the key business drivers
• Provide detailed, accurate and consistent metrics, analysis and KPI information to senior managers and business leaders.
• Design and maintain a suite of weekly and monthly reports providing management information on the operational efficiency and performance of the contact centre
• Data validation and cleansing to assist new business processes
• Timely reports to view progress against business KPIs
• Create new reporting models which combine and summarise data from multiple sources using Excel and other reporting tools

What you’ll need to be successful

The successful candidate will bring over three years of experience in a management information or similar analytical role, with a proven track record of working effectively with senior stakeholders. They will be highly skilled in Microsoft Excel, confident using advanced functions such as pivot tables, vlookups, sumifs, and logic formulas, and will also have strong expertise in Power BI. With experience in business modelling and data analysis, they will thrive in a fast-paced environment and demonstrate clear commercial awareness, connecting insights to decisions that directly impact profitability.

What you'll get in return

We have a hybrid workplace policy, where you will work from the office 3 days per week. We want you to be able to do your best work here. We emphasize providing many ways to support our team to do their best work and below are some of the perks and benefits we offer:

• Personal Health & Wellbeing / Benefits
• Enhanced Parental Leave
• Generous annual leave
• Healthcare Plan
• Annual Giving Day – an extra day to give back to yourself or your community
• Cycle-to-work Scheme
• Future Planning
• Pension scheme with employer contributions
• Life Assurance – 3X base salary
• Rewards Program – access to discounts and cashback
• LinkedIn Learning License for upskilling & development

Interested but don’t feel you meet all the requirements?

Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we do consider where an individual might not meet all the criteria, but have the aptitude and capability, nonetheless. Our priority is to ensure we set people up for success. We will make a final call based on our determining whether we can offer the necessary support to upskill or provide the developmental support needed for you to get the best out of this opportunity with us!

Bring Your Whole Self to Work.

We are proudly an equal-opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.

What you can expect if you apply:

• A response to your application within 15 working days
• An interview process consisting of:
  • An initial discovery call with the recruiter
  • A first stage interview via Microsoft Teams
  • Additional interview (likely face to face) with the stakeholders you’ll be working with closely in the role

We’re keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.