Role Overview

As Operations Manager, you will oversee the day-to-day operations of corporate contracts and accounts across multiple sites. Working remotely and on-site, you will ensure high service standards, support staff, and drive continuous improvement across the portfolio.

Responsibilities

• Lead and manage multi-site operations, ensuring policies, procedures, and service standards are met
• Build and maintain strong client relationships, holding regular meetings and proactively resolving issues
• Support and develop frontline teams through site visits, 1:2:1s, training, and appraisals
• Identify opportunities to grow the business with existing and new clients
• Ensure accurate documentation, reporting, rostering, and budget management
• Participate in the Duty Manager rota, including out-of-hours responsibilities

Requirements

• Proven experience managing multiple sites in the security or FM industry
• Excellent communication, interpersonal, and leadership skills
• Detail-oriented, results-driven, and people-focused
• Strong understanding of security services, operations, and client management
• Comfortable working in a dynamic environment, driving continuous improvement and change

Benefits

• Salary: £43,000–£46,000 per annum (dependent on experience)
• Additional benefits: mileage reimbursement, company car, phone, laptop
• Bonus: Ad hoc bonus and commission scheme
• Hours: Monday to Friday (day shifts) with flexibility for night site visits
• Location: Kent (South) and surrounding areas

About the Employer

Our client is a forward-thinking FM company with a strong focus on diversity and inclusion, led by a female-majority board. They provide high-quality security, cleaning, and concierge services across sectors including education, student accommodation, healthcare, corporate estates, logistics, social housing, utilities, and shopping centres.

City Group is committed to equal opportunities and welcomes applications from candidates of all backgrounds.