Operations Manager

Location: Midlands (Remote with travel, monthly visit to York HQ)
Salary: From £47,000 per year

About Britsafe

For over 30 years, Britsafe has built a reputation for outstanding customer service. Our success comes from industry-leading people, processes, and technology.

We’re looking for an Operations Manager who shares our commitment to excellence and goes the extra mile to ensure teams and sites set the industry standard.

About the Role

This is a multi-site role overseeing security and cleaning services for a wide portfolio of blue-chip clients in financial services, distribution, and manufacturing across the Midlands. and further afield.

You’ll be responsible for:

• Leadership & Service Delivery – Ensuring high standards in manned security and cleaning, under SIA Approved Contractor Scheme standards.

• Client & Team Management – Building strong client relationships through site visits, meetings, and staff training.

• Scheduling & Compliance – Managing rostering (via Timegate), performance, motivation, and compliance.

• Technology & Reporting – Using advanced systems for reporting, payroll, and scheduling.

Above all, you’ll ensure the retention and development of your client base.

Requirements

• Management experience in security and/or cleaning (essential)

• ️ Front-line SIA Licence (essential)

• Strong leadership and communication skills

• High IT literacy and confidence using advanced systems

• Full UK driving licence and own car

• Willingness to travel to York HQ at least once a month

️ Applicants without an SIA licence and management experience will not be considered.

What We Offer

• Competitive salary starting from £47,000 per year

• Opportunity to lead high-profile contracts with blue-chip clients

• Support from a company that prioritises people, performance, and service excellence

• Excellent communication skills, both written and verbal.

• Ability to remain calm and make quick decisions in high-pressure situations.

• Strong attention to detail and must be able to Multi task

• Must have previous experience in Operational/Contract Management