The Performance Analyst is a pivotal analytical role. You will be responsible for developing performance measurement frameworks and analysing the performance of a service or product. You will also have the opportunity to work for other clients in government and the private sector. Your approach and framework will adapt in line with any changes made to the service, and you will be expected to trouble-shoot and help resolve any performance issues that are identified.

You will work within multidisciplinary teams to help design and deliver accessible, understandable solutions aligned with the Government Digital Service (GDS) standards. Your work will span various projects within the UK Government, requiring a strong understanding of agile methodologies and the ability to work in a fast-paced, iterative environment.

Hybrid working: The places you work from will vary according to your role, needs, and business requirements; it will be a blend of company offices, client sites, and your home. You will be expected to work at least 2 days a week from a Capgemini office and be willing to travel as required.

Candidates must be based in the UK with existing permission to work; sponsorship will not be provided. Successful candidates will undergo pre-employment checks including identity, nationality or immigration status, employment history, and criminal record checks.

Your role

We co-create transformational services in complex landscapes, often with little framework or direction. You will be expected to:

1. Define, collect, and analyse performance data to assess how digital services meet user and business needs.
2. Develop dashboards and reporting tools to communicate insights clearly.
3. Collaborate with designers and delivery teams to embed data-driven decision-making.
4. Translate complex data into actionable recommendations.
5. Ensure data quality and work with qualitative and quantitative data.
6. Provide digital perspective and collaborate with user researchers to provide insights.
7. Help ensure services meet GDS performance standards.
8. Support GDS assessments with robust evidence of service performance and user impact.
9. Share best practices within the XD community and Capgemini for continuous improvement.
10. Mentor junior analysts and advocate for data interpretation skills.
11. Help resolve design disputes of varying complexity.
12. Operate in a fast-paced, iterative environment using agile methods.
13. Communicate effectively across organisational and technical boundaries.
14. Identify opportunities to create business value and improve user experience.

Your skills and experience

• Proven experience in performance analysis, data analytics, or related fields within digital service delivery.
• Experience designing and implementing service performance measurement frameworks.
• Proficiency in data analysis tools (Excel, SQL, Python, R) and visualization platforms (Power BI, Tableau, Google Analytics 4, etc.).
• Experience leading measurement roadmaps, KPIs, and dashboards.
• Knowledge of GDS service standards and design principles.
• Strong understanding of user-centred design and agile delivery.
• Experience working with government or in regulated public sectors.
• Ability to interpret and translate data for diverse audiences.
• Knowledge of tools, processes, and methods for agile delivery.
• Ability to work with development teams and architects to consider data and technical factors.
• Experience synthesizing insights from user-centred design colleagues.
• Ability to communicate complex data insights clearly and justify decisions.
• Understanding of accessible, inclusive digital service design.
• Experience mentoring junior analysts.

Desirable skills include contributing to communities of practice, understanding strategic contexts, sustainable service design, experience in other sectors, consultancy experience, and knowledge of cloud platforms like AWS or Google Cloud.

Your security clearance

Applicants must be eligible for SC clearance, requiring residence in the UK for the past 5 years and meeting other criteria.

What does 'Get the Future You Want' mean for you

Capgemini offers a comprehensive Total Reward package, including benefits and a Peer Recognition Portal. You will have opportunities for continuous learning, training, and certifications, fostering growth and development.

Why consider Capgemini

Join us to help grow our clients’ businesses while building a sustainable, inclusive future. Be part of a diverse team of innovators and industry experts, using technology to reimagine possibilities. You will gain valuable experiences, build skills, and contribute to transforming businesses and society.

About Capgemini

Capgemini is a global leader in business and technology transformation, with over 55 years of experience, 340,000 employees, and operations in more than 50 countries. We deliver end-to-end solutions leveraging AI, cloud, data, and industry expertise to help clients unlock value and address their business needs.