Do you love using data to gain insight and drive improvements? If so, then the NHS Business Services Authority (NHSBSA) may have the perfect role for you.

An opportunity has arisen for a Performance Analyst to join our team working on the NHS Jobs and NHS Volunteering services.

We are looking for a resourceful, forward thinking Performance Analyst to drive insight from the service to improve our understanding of the user journey, support our business decisions and make recommendations for improvements and efficiencies across NHS Jobs and NHS Volunteering.

By joining our team you'll be working alongside some of the most passionate and supportive people who are dedicated to making positive changes to support healthcare-related recruitment.

Main duties of the job

• Handling large datasets with a clear understanding of how to clean, process, analyse, and visualise data.
• Developing performance measurement frameworks (KPIs, goals, user needs, benefits etc) and subsequently analyse the performance of the service against these.
• Conducting advanced analysis, interpretation, and presentation of complex data to create compelling evidence-based and actionable data stories to share with stakeholders to support decision making.
• Collating and analysing data to make recommendations for improvements and efficiencies for the service and, when requested, the wider business and external customers.
• Communicating often complex, and at times sensitive, data and analysis effectively at all levels, to both technical and non-technical audiences either verbally or in writing.
• Representing the organisation as a data/business expert to internal and external customers.
• Working collaboratively with a diverse range of customers/users within the organisation, the NHS, and external organisations to define and develop new information products and enhance the existing information provision.
• Informing the iterative design of the service to ensure effectiveness, efficiency and accuracy.
• Providing challenge from a data perspective and collaborating with other digital and analytical professionals, particularly User Researchers, to provide collective insights.

About us

Here at the NHS Business Services Authority (NHSBSA), what we do matters.

We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we're proud to be part of something meaningful, that touches millions of lives.

We design our services around customer needs and place people at the heart of our organisation. That's why when you join us, you'll be empowered and supported to help your career grow.

As one of the UK's Best Big Companies to work for, we're connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.

We strive to offer a fantastic colleague experience, where every colleague is heard, supported and respected. Wellbeing, diversity and inclusion is at the centre of this, and you can join our Lived Experience Networks who help us bring our authentic selves to work.

We're committed to being a flexible employer and we try to offer a working pattern that suits you where possible, through hybrid working, flexible hours and more.

Alongside a competitive salary with pay progression, we offer a people-centric benefits package, connecting you to the rewards and benefits you value most!

Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you.

We are people connected to care.

Job responsibilities

The post holder will support the the NHS Jobs and NHS Volunteering Senior Management Team by delivering a high-quality information and analysis service to support and underpin information needs for the service.

The post holder will be responsible for supporting the performance analysis of the live services.

In this role you would be expected to develop performance measurement frameworks (KPIs, goals, user needs, benefits etc) and subsequently analyse the performance of the service against these. Using advanced analysis, interpretation and presentation of complex data and information, the post holder will support business decisions and make recommendations for improvements and efficiencies for NHS Workforce Recruitment Services and, when requested, the wider business and external customers.

In this role you are accountable for:

• Handling large datasets with a clear understanding of how to clean, process, analyse, and visualise data.
• Accessing and developing systems to collect, collate, analyse and retain all forms of quality, financial and management information.
• Delivering analytical products required to support the reporting of management information and insight alongside producing and maintaining the reporting suite that delivers quality information to the service.
• Conducting advanced analysis, interpretation and presentation of complex data to create compelling evidence-based and actionable data stories to share with stakeholders to support decision making.
• Collating and analysing data to make recommendations for improvements and efficiencies for NHS Workforce Recruitment Services and, when requested, the wider business and external customers.
• Communicating complex and, at times, sensitive data and analysis affectively at all levels, to both technical and non-technical audiences either verbally or in writing. Ensuring the information provided is accessible and understandable and conforms to high standards.
• Working as part of, or with, an Agile or Scrum team, where appropriate, on a specific project or in day-to-day continuous improvement activities.
• Representing the organisation as a data/business expert with internal and external customers.
• Maintaining and adapting any web-based electronic reporting system environments in line with customer requirements.
• Supporting training and advice across the service in relation to the appropriate usage and understanding of the performance analysis data.
• Ensuring the integrity of the data and all reports and information requests are quality checked in conjunction with business experts and Statisticians, where appropriate.
• Working collaboratively with a diverse range of customers/users within the organisation, the NHS and external organisations to define and develop new information products and enhance the existing information provision. Working closely with third party suppliers where appropriate.
• Participating in user acceptance testing for new or changed information systems.
• Working with project teams to procure, implement and validate appropriate analytics tools against identified performance measurement frameworks.
• Informing the iterative design of the service in order to ensure effectiveness, efficiency and accuracy.
• Provide challenge from a digital perspective and collaborating with other digital and analytical professions, especially User Researchers, to provide collective insights.
• Undertaking such other duties as may be required commensurate with grade, training and experience.

Person Specification

Qualifications

• NVQ level 3 or equivalent in a relevant discipline such as data analysis or can demonstrate equivalent work experience or further education training
• Degree in mathematics/statistics or subject requiring a high level of numeracy, or equivalent qualification or experience.

Skills and Knowledge

• Pays attention to detail.
• Able to absorb technical information quickly.
• Able to work on multiple activities in a changing environment and deliver to stringent deadlines.
• Able to critically appraise and interpret highly complex data and advise on actions based on the comparison of a range of options.
• Able to use database, statistical, word processing, spread sheet and presentational IT packages to interrogate and produce complex and, at times, highly sensitive reports
• Able to communicate complicated issues in a clear manner to audiences with varying levels of understanding
• Advanced skills in Microsoft Office Packages
• Knowledge of NHS landscape
• Knowledge of recruitment systems.

Experience

• In-depth specialist knowledge of information and quality analysis through relevant qualification(s) or acquired through training or relevant on the job experience
• Experience of using web-based reporting tools such as Google Analytics or Oracle Business Intelligence.
• Experience of collecting, validating and analysing data
• Experience in personally resolving complex data queries.
• Experience of advising and supporting business areas to gain more insight and value from data
• Worked in the NHS or other large organisation
• Worked as part of or with an Agile or Scrum team on a specific project or in day-to-day continuous improvement activities.

Full-time,Flexible working,Home or remote working