Research Analyst

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Job Title: Customer Insights Manager

Location: Shoreditch (Hybrid – 2 days per week onsite)

Duration: 12 months contract initially

Max. Budget: £46k per annum + paid holidays + pension or £240 per day Inside IR35

Design customer research briefs, questionnaires and discussion guides aligned with business priorities and objectives in partnership with internal stakeholders and external agencies
Analyse and report result in a compelling manner to share and present to various internal stakeholder audiences (e.g., business unit leaders, regional marketing leaders)
Synthesize information across a wide variety of insight sources including primary market research, third-party data, customer analytics (big data), marketing/media performance
Identify the most relevant sources of data/information needed to address the key issues on a project

A must: At least 5 years of experience in research/insights agency working across both quant and qual methods
Experience in running & end-to-end management of research projects – from brief and questionnaire design to analysing & reporting.
Proven experience with insight synthesis, marrying research learning with analysis of other data types (e.g., secondary, behavioral, transactional, etc.)
Strong analytical and numerical skills alongside an ability to distil large, complex and sometimes disparate datasets into concise, relevant and actionable insights
Experience working on multi-country projects or across different markets
Ability to “roll-up your sleeves” and work directly with raw data (when needed)
Demonstrated successful track record in collaborating with high performing, highly technical and analytical teams
Excellent communication skills, written, verbal and presentation
Fluency in German or French would be desirable

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