Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Role Overview

Drive revenue growth and secure new business. Manage the sales cycle from lead generation to post-sales support.

Key Responsibilities

• Pipeline Growth: Develop new prospects.
• Client Engagement: Address needs and align solutions.
• Sales Expertise: Close deals using the Genesys Way of Selling.
• Thought Leadership: Share industry insights.
• Relationship Building: Expand Genesys’ presence.
• Trusted Advisor: Offer innovative solutions.
• Team Collaboration: Work with SDRs and team members.
• Value Alignment: Embody One Genesys Values.

Minimum Requirements

• Success in selling Cloud/Digital products.
• 7+ years experience of successfully selling complex SaaS solutions (Customer Engagement (CX) experience is not a necessity but is considered valuable).
• Experience with MEDDPICC.
• Strong business acumen, communication, negotiation, and collaboration skills.
• Proven sales record.

Why Genesys?

• Inclusive environment.
• Sustainability: Responsible practices.
• Benefits: Competitive salary, health programs, paid time off, and retirement plans.
• Career Growth: Development and advancement opportunities.
• Work-Life Balance: Flexible remote work.

Join Us

Apply now and join Genesys in delivering exceptional experiences rooted in empathy and innovation. If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces.

Reasonable Accommodations

To complete any part of the application process, or if you are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours.

EEO Statement

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.