We’re looking for a client services professional with a strong track record of agency account management and client success to play a key role in managing customer relationships across international digital campaigns.

Working in partnership with colleagues and clients in highly competitive industries, there is significant scope for professional development, highly collaborative working and personal growth, all with the full support of our 100-strong team in Leeds.

As an integral voice in the central Client Success function at ICS-digital, you'll be responsible for building and maintaining strong relationships with your clients, while ensuring all projects - across service areas like SEO, content, PR and translation - are delivered on time and to budget - often at global scale.

The role:

• Permanent, full time
• £35,000 - £42,000 (depending on experience) with an uncapped bonus scheme focused on upsells
• To support, nurture, grow and retain your key clients by identifying opportunities to maximise their success, with the complementary goal of increasing retention and revenue for the agency
• Cultivate strong client relationships and client satisfaction through effective digital strategies, proactive communication and accountable service delivery
• Achieve account growth by proposing and pitching relevant services to clients with the goal of increasing the total number of cross-service clients
• Lead by example to positively contribute to agency growth, including identifying training gaps, scope for innovation and facilitating knowledge-sharing
• Representing the agency at industry events

Requirements:

• Experience in a client-facing role with a digital marketing agency
• Clear examples of managing client relationships effectively, with integrity and delivering top class customer service as part of a collaborative team
• Strong written and verbal communication skills
• Case examples of successful pitching and/or upselling either individually or as a key part of a team
• Familiarity with digital marketing channels, including Digital PR, SEO, Content and Paid Media
• Experience working with clients across a variety of sectors
• A strategic mindset with the ability to think creatively to solve problems and balance competing priorities
• Strong analytical and problem-solving skills, with the ability to manage data, review and create client reports

Benefits:

• 33 days annual leave
• Birthday offwork
• Work abroad policy (up to 30 days per year)
• Competitive pension scheme (matched up to 7%)
• Company and upsell bonus schemes
• Industry-leading Family Policies
• Hybrid, flexible working
• Life Assurance and private Bupa healthcare
• Regular team socials, events, education sessions to bring the whole agency together, both in and outside of work
• Free weekly breakfasts catered to all

We appreciate that employing people with a broad range of life experiences and ways of thinking adds value to our organisation. If you require any additional support or reasonable adjustments that will help you to perform at your best and be happy in the workplace, please let us know.