This range is provided by Threecolts. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Job Title: Senior Account Manager, Profit Recovery
Location: Remote (GMT or +/- 2 hours preferred)
Employment Type: Full-Time
Compensation: £50,000 per year + 60% Variable

At Threecolts, we are revolutionizing the e-commerce landscape. Our specialized profit recovery service helps Amazon and Walmart vendors reclaim millions in lost revenue, turning financial discrepancies into a competitive advantage. We’re not just a software company; we're a financial powerhouse for our clients.

We are seeking an Account Manager who is a true growth partner. This role requires a unique blend of analytical rigor, sales and customer acumen, and exceptional communication skills. You will be the trusted advisor who identifies hidden revenue opportunities and the architect who builds on those wins to expand the partnership.

Key Responsibilities

• Own the Full Customer Lifecycle: Take ownership of a designated portfolio of high-value Amazon and Walmart vendors, guiding them through every stage of their journey with Threecolts.
• Strategic Growth Partner & Advocate: Own and nurture a portfolio of high-value Amazon and Walmart vendors. Go beyond simple account maintenance to become a deeply embedded partner in their financial success.
• Data-Driven Analysis: Act as a relentless investigator for your clients. Analyze complex data sets to uncover and quantify discrepancies to assist the Service Delivery team in maximizing claims.
• Operational Excellence & Client Liaison: Serve as the primary point of contact for all client inquiries, expertly navigating everything from routine questions to complex, multi-layered disputes.
• Internal Collaboration: Act as the critical bridge between our clients and our internal teams. Channel client feedback and operational insights to inform process improvements and enhance our core technology.
• Performance Reporting: Prepare and present regular, comprehensive reports to Leadership on client performance, highlighting key metrics such as total recovered revenue, expansion revenue, resolution timelines, and new opportunities for growth.

Qualifications

• Experience: A minimum of 3 years of experience in a client-facing role, with a proven track record of managing a portfolio of accounts and driving revenue growth.
• Skills:
  • Exceptional analytical and problem-solving skills with a proven ability to interpret and manipulate large, complex data sets. Proficiency with Excel/Google Sheets is essential.
  • Outstanding written and verbal communication skills, with the ability to build trust and credibility with C-suite clients while also translating complex data into clear, actionable insights for internal teams.
  • A strategic mindset, capable of identifying patterns and trends in data to create long-term profitability strategies for clients.
• Mindset:
  • You are naturally drawn to digging into details and uncovering insights.
  • Customer-obsessed, with a passion for delivering value and ensuring user success.
  • You thrive in a fast-paced environment and don’t rely on constant direction to deliver results.
  • Creative and resourceful, with a knack for turning obstacles into opportunities.

Nice-to-Have

• Experience in finance, accounting, or a related field.
• Experience with Salesforce or other CRM tools.
• Familiarity with data visualization tools or SQL.
• Experience working in a fast-paced startup or scale-up environment.

What Success Looks Like

• You directly contribute to a significant increase in both profit recovery and expansion revenue across your portfolio.
• You continuously improve client retention, as measured by a high Gross Logo Retention and strong Net Dollar Retention across your book of business.
• Your insights lead to tangible improvements in our service delivery, making our systems more efficient and effective at scale.