Senior CRM Manager – Hackney (Hybrid, 3 days office)

Senior CRM Manager

Hackney (Hybrid, 3 days office)

We’re working with a specialist retention agency that partners with some of the most exciting D2C ecommerce brands. They’re looking for a Senior CRM Manager (with a roadmap to Head of CRM) to lead their growing CRM team.

What you’ll be doing

• Lead & develop a team of 3 CRM specialists
• Own CRM strategy & execution across 20+ client accounts
• Be the go-to Klaviyo expert, optimising lifecycle campaigns & retention journeys
• Oversee all CRM briefs, testing, and performance measurement
• Work closely with Account Managers, Designers, and Copywriters to deliver best-in-class campaigns

What we’re looking for

• Deep CRM knowledge, especially Klaviyo (Shopify experience a big plus)
• Solid ecommerce/D2C background – ideally agency side or a fast-paced brand
• Previous team leadership experience
• Strong time management across multiple accounts and stakeholders
• Salary up to £65,000 + EMI share options
• Brand new Hackney office (3 days a week in office)
• People-first, growth-focused culture with plenty of socials
• Clear career path to Head of CRM

If this sounds like you, apply here or drop me an email on louiscollins@harnham.com