Overview

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Join a company whose mission is human transformation and fresh thinking about the employer/employee relationship. You’ll notice the difference from your first interview, including a candidate experience that goes beyond a paycheck with a personal BetterUp Coach, development plan, coached managers, and teams designed to support work that matters.

The work experience aims to be remarkably focused and fulfilling. It’s not for everyone, but for people with fire in their belly, it can be a game-changing career move.

Join us and you can look forward to intense, fulfilling years of life-changing work in a fun, inventive, soulful culture. If this sounds exciting and the job description fits, we should start talking.

We are a hybrid company with a focus on in-person collaboration when necessary. Employees are expected to be available to work from one of our office hubs at least two days per week, or eight days per month. Our US hub locations include: Austin, TX; Chicago, IL; New York City, NY; San Francisco, CA; and the Washington, DC metro area. If this is a role based in Europe, our Europe hub locations are London, UK and Amsterdam, NL. Please ensure you can realistically commit to this structure before applying.

What You'll Do

• Executive Relationship Orchestration: Build and deepen strategic, executive to senior-level partnerships across global key accounts. Expand multi-threaded sponsorship by identifying and cultivating new champions and influencers in new parts of the business. Position BetterUp as a transformation partner by aligning with the customer’s C-Suite objectives, vision and strategic priorities.

• Value Stewardship: Lead Business Value Reviews (BVRs) to showcase, define, measure, and communicate the value of BetterUp's Human Transformation Platform aligned to customer outcomes mapped from the pre-sales cycle. Co-develop strategic roadmaps that drive long-term value realization and business transformation anchored to adoption and utilization of the platform. Guide BetterUp and customer teams toward shared success metrics through proactive planning and alignment.

• Account Leadership: Own customer health and retention across complex, multi-product customer engagements. Identify early signals of risk or opportunity and drive cross-functional mitigation or acceleration strategies. Serve as the voice of the customer internally, influencing BetterUp teams to prioritize client success.

• Innovation & AI Enablement: Leverage AI tools to streamline workflows, analyze trends, and enhance customer-facing deliverables. Drive AI adoption internally and externally by modeling practical, effective use cases. Continuously experiment and iterate on ways to increase scale, efficiency, and strategic insight using AI.

• Narrative Building & Influence: Craft compelling value narratives that link BetterUp's platform to customer strategy and transformation goals. Influence data-driven storytelling that drives urgency, alignment, and advocacy with our People Insights Consultants (PICs). Influence senior stakeholders to take bold action in support of long-term impact.

• Market & Product Insights: Capture and share actionable customer insights that inform BetterUp's product and go-to-market strategy. Identify patterns and themes across accounts to surface scalable opportunities and risks. Advocate for the evolving needs of enterprise clients to shape platform innovation and services.

• Change Leadership & Strategic Agility: Lead customers through complexity and organizational change with confidence and empathy. Thrive in ambiguity and adapt quickly to shifting priorities or business environments. Champion new ways of working, continuously improving processes and outcomes through innovation.

What We're Looking For

• Proven success managing strategic, high-stakes customer relationships within global enterprise environments, including C-suite stakeholders across HR, Operations, and Business Units.
• Experience with complex SaaS ecosystems - especially in Human Capital Management, Employee Experience, or Organizational Effectiveness.
• Track record of delivering measurable value through structured frameworks, such as Business Value Reviews, ROI storytelling, or health assessments.
• Demonstrated AI fluency - both in using tools (e.g., ChatGPT, workflow automation) to enhance productivity and in helping clients adapt to new ways of working through AI.
• Consultative and prescriptive approach with the ability to challenge clients constructively, ground expectations, and steer strategic outcomes without losing trust.
• Multi-threaded project and relationship management experience, including leading cross-functional workstreams across internal teams, external stakeholders, and global time zones.
• Strong business acumen and vertical-specific knowledge, with the ability to quickly understand customer-specific challenges and translate platform capabilities into strategic solutions.
• Inspirational influence and executive presence, with the ability to shift mindset, spark behavior change, and elevate BetterUp's thought leadership in key conversations.
• Proactive, adaptable mindset - you anticipate challenges before they arise and leverage innovation to drive efficiency, scale, and customer delight.

Travel expectations 25-50%

Ideal Profile:

• SaaS Industry Experience (Required): 4+ years total experience with direct Customer Success roles in a SaaS environment. Demonstrated success in value realization, customer engagement, and driving retention.
• Consulting Experience (Preferred, Light): 2+ years in management consulting, strategy, or tech consulting. Should bring structured problem solving, client-facing poise, and strategic thinking, but not be so heavily rooted in consulting that they lack operational experience.
• Customer Ownership & Strategic Account Management: Proven ability to own a book of business and manage the post-sale lifecycle, ideally for mid-market or enterprise accounts. Comfort working with cross-functional stakeholders (e.g., Sales, Product, Marketing) to deliver end-to-end customer value.

Key Competencies

• Retention & Value Delivery:
  • A track record of driving customer outcomes that translate into renewals and upsell opportunities. Experience in proactive account planning and customer health monitoring.
• GTM & Product Partnership:
  • Has played a role in feedback loops between customers and Product/GTM teams. Able to influence roadmap conversations and translate customer needs into product insights.
• Operational Rigor & Adaptability:
  • Strong project or program management chops—able to navigate ambiguity, juggle priorities, and pivot quickly when needed.

Preferred Soft Skills

• Executive Presence & Communication: Polished communicator comfortable interfacing with senior stakeholders.
• Collaboration-First Mindset: Works cross-functionally and can rally internal teams around customer goals.

AI at BetterUp

Our team thrives at the intersection of human expertise and AI capability. As an AI-forward company, adaptation and continuous learning are part of our daily work. We’re looking for teammates who are excited to evolve alongside technology—people who experiment boldly, share their discoveries openly, and help define best practices for AI-augmented work. During our interview process, you’ll have opportunities to showcase how you harness AI to learn, iterate, and amplify your impact.

Benefits

At BetterUp, we are committed to living out our mission every day and that starts with providing benefits that allow our employees to care for themselves, support their families, and give back to their community.

• Access to BetterUp coaching; one for you and one for a friend or family member
• A competitive compensation plan with opportunity for advancement
• Flexible paid time off
• Per year:
  • All country/federal holidays observed
  • 4 BetterUp Inner Workdays (inner-work)
  • 5 Volunteer Days to give back
  • Learning and Development stipend
  • Company wide Summer & Winter breaks
• Year-round charitable contribution of your choice on behalf of BetterUp

We are dedicated to building diverse teams that fuel an authentic workplace and sense of belonging for each and every employee. We encourage everyone interested in joining us to apply.

BetterUp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, sexual orientation, age, marital status, veteran status. This policy complies with applicable state and local nondiscrimination laws where the company operates.

Protecting your privacy and treating your personal information with care is important to us. By submitting your application, you acknowledge that your personal information will be processed in accordance with our Applicant Privacy Notice. For questions about privacy or rights, contact support at BetterUp.

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