Senior Customer Success Manager - ELT, Data and AI SaaS

Base pay range: Up to £65k base + 25% OTE. Hybrid - 2 days in London office.

Overview

This role involves the classical elements of customer success and account management including renewals, upselling, day-to-day management, onboarding, implementation collaboration, and talking data strategies with clients. You will engage with C-suite executives and data teams to maximize the value of data platforms.

Responsibilities

• Renewals, upselling, day-to-day account management, and coordinating with the implementation team.
• Onboarding and enabling customers, discussing data strategies, and conducting QBRs.
• Engage with CFOs, C-suite, commercial directors, and marketing directors at a commercial level.
• Work with data and data analyst teams on day-to-day data conversations and usage.
• Manage approximately 30 accounts with a focus on business outcomes and partner relationships.

Requirements

• 3+ years SaaS Customer Success experience (ideally 5–6 years).
• Technical background with a strong understanding of data/AI and experience with data-heavy SaaS solutions.
• Knowledge of SQL and databases.
• Ability to work from London office 2 days a week.
• Excellent written and verbal communication skills.

Job details

• Location: London, England, United Kingdom (hybrid)
• Industry: Technology, Information and Media
• Employment type: Full-time
• Seniority level: Mid-Senior level

Apply to find out more.