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Senior Information Technology Engineer, Newport, Wales

Location: Newport, Wales, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

3

Posted:

31.05.2025

Expiry Date:

15.07.2025

Job Description:

Role: Senior Level 2 Service Desk Engineer

Location: Portishead HQ (with occasional travel to local sites)

Full-time: 37.5 hrs/week | Mon–Fri between 07:30–19:30 (rotational shifts)

Permanent Role: hybrid

Are you a passionate problem-solver who thrives in a fast-paced tech environment? Do you love the satisfaction of helping people, fixing issues, and improving IT services that really matter? We’re on the hunt for a Level 2 Service Desk Engineer to become the go-to expert for technical support across a vital public sector organisation.

Why You’ll Love This Role

• Jumping into action to resolve incidents and service requests with efficiency and skill
• Tackling escalations from Level 1 support and providing guidance to help them grow
• Delivering exceptional service with a proactive and customer-focused mindset
• Playing a key part in improving service delivery and helping roll out innovative IT solutions
• Helping shape and elevate IT support for a critical, high-availability environment

What You’ll Be Doing

• Handling 2nd line support, technical troubleshooting, and proactive maintenance
• Maintaining high levels of customer satisfaction through top-tier communication and expertise
• Suggesting service improvements and feeding into future managed service offerings
• Collaborating with internal teams to ensure seamless IT experiences
• Staying current with technology trends and applying them to real-world solutions

What You Bring to the Table / Essential Skills & Experience

• 2+ years in a Level 2 technical support role
• Confident in live environments where uptime and reliability are critical
• Strong grasp of Microsoft environments (M365/O365)
• Proficiency in networking, mail flow troubleshooting, and IT system architecture
• Proven track record of delivering customer-focused support
• Excellent communicator – clear, concise, and customer-first
• Self-starter with a keen eye for detail and a methodical approach
• Familiarity with Azure, VMware, Hyper-V
• Understanding of DHCP, DNS, Active Directory, GPO
• Awareness of SQL, WSUS, CRM, and other Microsoft business technologies

Bonus: Security Clearance

Due to the nature of the role, successful applicants must be eligible for non-police vetting Level 3 security clearance.

If you’re ready to take your IT career to the next level and work in an environment where your skills make a difference every day, we’d love to hear from you.

Apply now and let’s shape the future of IT service together.