About the role

The Analytics & Data Science team is a core capability spread right across the John Lewis Partnership, using advanced analytics and data-driven insights to help stakeholders solve complex problems and make better, more informed decisions. We are the driving force behind the data that powers our two well-loved retail brands, John Lewis and Waitrose.

As a Senior Insight Analyst, you will be a crucial partner embedded within a specific business area, focusing on generating deep, actionable insights into our customers and retail operations. This is a hands-on role where you'll apply your technical expertise in SQL and Python and your talent for clear storytelling to deliver timely recommendations that directly influence business strategy.

We're looking for a curious and pragmatic individual who is passionate about using data to tackle real-world challenges. If you thrive on transforming complex data into clear commercial value and want to contribute to our unique purpose of 'Working in Partnership for a happier world', we want to hear from you.

Salary - Up to £60,000.

Contract type - This position is a Permanent contract.

Working pattern/flexible working - The Partnership has adopted a hybrid working approach, meaning you'll be able to work a mixture between the office and home based upon your personal needs whilst balancing the needs of the business. The Analytics team aim for around 1-2 days a week in the office to connect and on a more ad-hoc basis to attend key meetings.

Location - This role is based at our London Head Office.

Key responsibilities

• Dive deep into large, complex datasets, leveraging your SQL and Python skills to manipulate, analyse and provide actionable solutions that drive commercial decision-making.
• Focus on retail and customer specific analytics, uncovering patterns in behaviour, loyalty, and lifetime value to inform strategic initiatives and marketing campaigns.
• Partner with our Retail and Commercial teams to provide location-specific insights, helping to optimise store performance and enhance the in-store customer experience.
• Own the analytical process from end-to-end: structuring complex business problems, identifying the right methodologies, and ensuring your deliverables are timely, high-quality, and analytically sound.
• Translate your findings into compelling narratives, creating clear and impactful visualisations (e.g., Tableau) and presentations to deliver actionable insights to key stakeholders.
• Act as a true partner to your stakeholders, embedding yourself within their teams to understand their commercial goals and proactively identify opportunities where data can create value.
• Champion a data-driven culture, empowering stakeholders and contributing to the development of self-serve analytics tools.
• Be an active contributor to the Analytics and Data Science team and the Profession.
• Understand and engage other parts of DI&A as necessary.
• Ensure that all work complies with the General Data Protection Regulation (GDPR) and adhere to all Partnership risk management and data privacy and security policies.
• Invest in your personal and professional development utilising the opportunities available to you.
• Demonstrate a flexible approach to working, joining projects as needed and/or supporting colleagues to secure the success of those projects.
• Actively share the responsibilities of ownership and support Partners and colleagues to have a voice in our business.

Essential skills and experience you’ll need

• Experience generating analysis that goes beyond automated reporting, and provides insight that leads to solving business problems.
• Experience in retail and customer specific analytics, such as store performance, incremental analysis, or customer segmentation.
• Demonstrable experience with SQL, Python/R, Visualisation Tools such as Tableau.
• Relevant qualification in a numerate discipline e.g. maths/stats/data science/science or similar.
• Demonstrable experience in an analytics team applying advanced techniques.

Desirable skills and experience you may have

• Proven experience interacting with and influencing senior stakeholders, using data-driven insights to shape business strategy.
• A track record of using a wide range of analytics to directly influence marketing strategy and investment decisions.

The John Lewis Partnership is an equal opportunities employer and we welcome applications from all qualified candidates. We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.