Overview

Are you ready to take on a pivotal role at Birkbeck, University of London, as a Senior Operations Officer? Join our Estates and Facilities directorate, where you'll play a crucial role in coordinating resources and providing exceptional service to our university community.

Responsibilities

• Oversee the helpdesk and job management systems to ensure efficient service delivery.
• Plan and allocate resources across various functions like maintenance, security, and cleaning.
• Support IT systems and ensure compliance with health and safety regulations.
• Act as the first point of contact for queries, ensuring customer satisfaction, and guide the team on enquiries.
• Manage supplier engagement and ensure cost-effective operations.

Requirements / Qualifications

• Experience in coordinating team activities and setting objectives.
• Strong communication skills and proficiency in Microsoft Office, especially Excel.
• A flexible and proactive approach with a commitment to service excellence.
• Good knowledge of administration, budgeting, and procurement.

Additional Experience

If you have experience as an Operations Coordinator, Facilities Manager, Maintenance Supervisor, or Administrative Officer, you might find this Senior Operations Officer role a perfect fit.

Salary and Benefits

£34,827 rising to £38,981 per year, Grade 5 of the College's London Pay Scale which includes a consolidated Weighting Allowance that applies only to staff whose normal contractual place of work is in the London area.

Benefits of working at Birkbeck: a competitive salary and pension scheme, 31 days paid leave, flexible, hybrid working arrangements, generous benefits in the HE sector, and being located in the heart of Bloomsbury, Euston, London.

Contract

Open-ended, permanent contract. Full-time (35 hours a week). Please submit a CV and personal statement for consideration. Closing date: Sunday 21 September 2025, interview date: Monday 29 September 2025.

Enquiries

If you would like to know more about the role, please contact Eliisa Kemppainen, Operations Manager, at e.kemppainen@bbk.ac.uk

If you have difficulty using the recruitment portal, please contact jobs@bbk.ac.uk providing your name and the job reference number of the position. While we are happy to respond to all informal enquiries, only formal applications through the online system will be considered.

We welcome applicants from all sections of the community. www.bbk.ac.uk/jobs. The College is committed to improving the gender and cultural diversity of its workforce, holding an Athena SWAN award and operating Disability Confident & Mindful Employer schemes.