Overview

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin lets businesses deliver always-on, impeccable customer service and transform customer experiences. Fin can be combined with our Helpdesk to form the Intercom Customer Service Suite, providing AI-enhanced support for more complex or high-touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom sets a new standard for customer service. We push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

Senior Product Designer

Intercom is hiring a Senior Product Designer to push the boundaries of product craft. We are a design-driven, AI-first technology company. Fin is the best performing, most widely adopted, and highest grossing AI service agent on the market. Our product is used by millions, and our design team plays a critical role in making it world-class.

Why you should join Intercom today

AI is transforming everything—fast. We’re at the forefront, shaping the AI Agent category and redefining customer service with Fin. This shift isn’t just changing what we build—it’s changing how we work. Our team evolves by integrating AI into design, development, and go-to-market strategies. Design is in Intercom’s DNA, with 60+ designers across R&D and Brand, and two design-focused co-founders. You’ll lead from the start, shaping products millions interact with daily. If you want to work on cutting-edge AI experiences that push the boundaries of product design, this is the place to be.

Why this role exists

We need deep craft specialists who raise the quality bar, drive best-in-class interaction and visual design, and push execution excellence across strategic product areas. This is a maker role that demands craft, autonomy, and impact without waiting for direction.

If you have a deep passion for interaction design, product thinking, and pixel-perfect execution—and the leadership to drive impact without waiting for direction—this is the role for you.

Must Have Experience

We’re looking for a world-class IC designer who:

• Has shipped complex, high-quality software products.
• Designs for multiple surfaces—desktop, mobile, chat interfaces, AI-first and emerging experiences.
• Balances speed and detail—knows when to move fast and when to obsess over the last 1%.
• Thinks end-to-end—from big-picture systems thinking to the smallest interaction detail.
• Understands engineering and can build prototypes to communicate ideas (Framer, Windsurf, Vercel, Figma, code, etc.).
• Has taste—you know what great design looks and feels like, and you push to get there.
• Can tell a compelling story—articulating your decisions with clarity and conviction.
• Operates with agency, ownership, and autonomy—doesn’t wait to be told what to do.

Who This Role Is Not For

This role is not for you if:

• You prefer strategy, research or system design over execution—this is a craft-heavy role.
• You need a lot of direction or structured processes—you should thrive in open-endedness and ambiguity.
• You don’t obsess over details—we’re looking for someone who sweats the pixels.
• You primarily work on marketing sites—this role is about designing deep, functional software experiences.

Day-to-Day Responsibilities

What you’ll be doing:

• Owning end-to-end design for high-impact product areas from concept to execution.
• Defining new interaction patterns and design paradigms for Fin, our automation, and AI-powered tools.
• Sketching, prototyping, and testing ideas at different fidelities to validate decisions.
• Working closely with engineers and PMs to define problems, move quickly, and deliver high-quality solutions.
• Maintaining high standards of craft while balancing speed and execution.
• Contributing to design culture—mentoring others, pushing for greatness in a team, refining processes, and sharing knowledge inside and outside Intercom.

What Success Looks Like

You’ll know you’re successful if:

• You’ve raised the design bar. Your work is referenced as an example of exceptional craft and taste.
• You’ve shipped product with major business impact. The areas you own are visibly better because of you.
• You operate autonomously. You don’t need direction—you see what needs to be done and do it.
• Engineers love working with you. Your designs are considered, clear, and easy to implement.
• Your peers trust your judgment. When you push for quality, people listen.

Interview Process

We understand that interviewing for a new role is time and energy consuming. We aim to be thorough, speedy and transparent in our approach. The entire process is designed to be completed in about 4 weeks from start to finish. You’ll meet with various team members and have the opportunity to validate that Intercom and the role are the right fit for you.

Ready to build something great?

If you're driven to push the boundaries of product design and have the craft, autonomy, and taste to make a real impact, we want to hear from you.

Intercom offers competitive benefits including:

• Competitive salary and equity in a fast-growing startup
• Lunch on weekdays, snacks and a fully stocked kitchen
• Pension scheme & match up to 4%
• Life assurance and comprehensive health and dental insurance for you and dependents
• Flexible paid time off
• Paid maternity leave and 6 weeks paternity leave
• Cycle-to-Work Scheme with secure bike storage
• MacBooks standard (Windows available for certain roles)

Intercom has a hybrid working policy. Employees are expected in the office at least three days per week.

Equal Employment Opportunity

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate on protected characteristics under federal, state, or local law.