Overview

We are looking for a Senior Product Designer who is well versed in both UI and UX digital product design. The successful candidate will be passionate about UX with depth of expertise in this area; the daily role will encompass both UI and UX. You will join a high-performing team at a scaling health technology company and have responsibility for driving our business growth from day one. The role is remote, full-time (40 hrs per week), reporting to the Lead Product Designer.

ProblemShared is a practitioner-led, CQC-regulated digital mind health provider working with a community of expert practitioners to broaden access to high-quality care for people across the UK. We collaborate with institutions such as the NHS, insurance companies and universities to deliver therapy, psychiatry, neurodevelopmental assessments and post-diagnosis care for adults, children and young people.

Responsibilities

• Lead design projects across both clinician and client web applications, delivering seamless user experiences for a wide range of users.
• Conduct user research (interviews, surveys, usability testing) to gather insights; create user personas, journey maps, and wireframes based on these insights.
• Develop high-quality UI designs including mock-ups, prototypes, and design systems with a focus on visual consistency, responsiveness, and accessibility.
• Develop intuitive information architecture, hierarchies, interaction flows, and wireframes to ensure easy navigation and reduced friction.
• Jointly maintain and evolve ProblemShared's design system to ensure consistency across all products and platforms.
• Collaborate with cross-functional teams (product managers, engineers, stakeholders) to align on product outcomes and deliver successful results.
• Stay up to date with design trends, tools, and technologies; bring innovative ideas to enhance user experience and product functionality.
• Develop and maintain understanding of neurodiversity and its impact on tool design to deliver optimal outcomes for users.
• Lead and participate in workshops, facilitating productive sessions and extracting creative ideas from participants.
• Open to constructive feedback and able to iterate designs rapidly based on stakeholder input.
• Manage multiple projects simultaneously, balancing priorities and delivering high-quality work on time.

What We Are Looking For

• Experience in product design with strong UX foundation and polished UI skills.
• Proficiency in Figma (design systems, prototyping, collaboration).
• Experience in building, maintaining, and scaling a design system.
• Experience in design operations (processes, development handoff standards, templates).
• Comfortable working in lean environments where design capacity is tight.
• Strong experience in user-centered research (usability testing, surveys, analytics).
• Previous experience in a B2C environment with demonstrable ability to influence user interactions and engagement using behavioural psychology principles.
• Demonstrated competence in quantitative and qualitative research methods with the ability to evaluate methodologies.
• Passion for creating user experiences that meet diverse user needs; interest in behavioural psychology.
• Skilled in human-centric design and using data and user feedback to inform decisions.
• Ability to run productive workshops and draw out the best ideas from participants.
• Open to feedback and able to iterate quickly with stakeholders at all levels.
• Ability to manage multiple projects simultaneously and deliver high-quality work on time.

Desirable To Have

• Experience in regulated environments.
• Experience with health-related product sets.
• Senior-level product designer experience, ideally in a startup or scale-up.

What We Offer

• Excellent salary
• Employer matched pension
• 30 days annual leave + public holidays + option to buy/sell additional leave; extended leave options such as sabbatical
• Private health insurance
• Enhanced family-friendly policies
• Flexible working with the option of free co-working
• All company and team in-person meetups
• Access to wellbeing activities and development/training opportunities
• One volunteering day per year

Our Recruitment Process And Next Steps

At ProblemShared, we see beyond just your CV. We’re genuinely excited about who you are and the unique qualities you bring. We prioritise flexibility and offer tailored opportunities and adjustments to help each individual reach their full potential.

• We review your CV; a member of our recruitment team will be in touch to learn more about your experience and motivations.
• The next step is an interview with our Product Team, including a task to demonstrate ability and suitability. If successful, we will move to an offer and pre-employment checks.

We are an equal opportunity and Disability Confident committed employer and celebrate diversity. This includes providing adjustments to help each individual succeed. We welcome applications from all backgrounds.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Design, Art/Creative, and Information Technology

Industries

• Mental Health Care

Referral information and additional postings are part of the original listing and may appear on the source page; this refined description focuses on the role and qualifications.