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Salary: £33,500 OTE inclusive of commission

Hours: Monday to Friday 8:30am to 5pm

Hybrid working available on successful completion of a 6 month probation period.

About Us:

LRG are an award-winning national property company, going through a period of growth and offering tailored training and development programmes at all levels. With over 300 branches across England and Wales, we have a reputation for delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company.

Job Summary and Key Responsibilities

Reporting to the Team Manager/Head of Centre, Romans are seeking a Senior Property Manager to join our dedicated and dynamic team based in Camberley. You will need experience as a Property Manager/Senior Property Manager and customer service skills to be successful. You will act as a point of contact for tenants and landlords, assisting them with inquiries, booking appointments and ensuring a smooth process throughout the tenancy from beginning to end.

• Oversee the department to ensure professional and courteous service for Landlords and Tenants and identify opportunities to enhance service levels.
• Discuss with the Head of Centre and assume responsibility for staff interviews, local inductions, training, appraisals, coaching and development.
• Hold occasional team meetings; attend branch meetings as required and advise branch managers of matters needing attention.
• Respond promptly and effectively to internal and external complaints.
• Manage tenancies from start to finish, adhering to landlords’ management instructions; issue management and safety inspection instructions and report to landlords following inspections.
• Organise remedial works to be completed on a timely basis.
• Advise landlords/managing agents of repairs; obtain estimates, issue work orders, and process invoices.
• Handle correspondence, telephone calls, and visits from landlords and tenants promptly.
• Receive End of Tenancy reports and advise landlords/tenants on charges for cleaning, repairs or replacements; finalize release of security deposits in line with scheme rules.
• Keep the diary up-to-date to monitor outstanding matters; report any complaint or legal notice to the Branch Manager, Area Manager and Lettings Director as required.
• Liaise with letting offices and client accounts departments; respond quickly to security or service issues affecting tenants.
• Assist with customer complaints and investigations as required; ensure appropriate charges are made for all services rendered.
• Serve notices where a tenancy ends; handle landlord statement queries; negotiate extensions and renewals.
• Achieve and maintain relevant industry qualifications.

What we are looking for

• Professional telephone manner
• Strong organisational skills, time management and attention to detail

What we can offer you

• Proven track record for career growth and advancement within the company
• Market-leading training and ongoing professional development
• Supportive and collaborative team environment
• Competitive base salary and commission structure
• Quarterly and yearly awards
• Salary sacrifice pension scheme
• Generous holiday allowance, increasing with service; option to purchase additional holiday

LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.

LRG does not engage the services of recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referrals from recruitment agencies, and any such submissions will not be considered.

Employment type

• Full-time

Job function

• Sales and Management

Camberley, England, United Kingdom